Total quality management programs: a framework proposal

Total quality management programs: a framework proposal The paper proposes a framework to help quality practitioners involved with the task of quality planning. The proposed framework utilises both external and internal information (such as a market diagnosis and the organization's strategic plans) which are filtered through the methodologies and techniques of quality management to deliver a time phased plan consisting of the main actions required to implement total quality management in either a manufacturing or service company. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Work Study Emerald Publishing

Total quality management programs: a framework proposal

Roberto Antonio Martins; Jose Carlos de Toledo
Work Study, Volume 49 (4): 7 – Jul 1, 2000
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Publisher
Emerald Publishing
Copyright
Copyright © 2000 MCB UP Ltd. All rights reserved.
ISSN
0043-8022
DOI
10.1108/00438020010330466
Publisher site
See Article on Publisher Site

Abstract

The paper proposes a framework to help quality practitioners involved with the task of quality planning. The proposed framework utilises both external and internal information (such as a market diagnosis and the organization's strategic plans) which are filtered through the methodologies and techniques of quality management to deliver a time phased plan consisting of the main actions required to implement total quality management in either a manufacturing or service company.

Journal

Work Study – Emerald Publishing

Published: Jul 1, 2000

Keywords: Planning; Continuous improvement; Kaizen

References

  • Hoshin Kanri – Policy Deployment for Successful TQM
    Akao, Y
  • Baldrige Award Winning Quality
    Brown, M.G
  • Total Quality: A User’s Guide for Implementation
    Ciampa, D
  • Quality Is Free
    Crosby, P
    Bookmark
  • Out of Crisis
    Deming, W.E.
  • But it takes too long…
    Early, J.F; Godfrey, A.B.
  • Total Quality Control
    Feigenbaum, A.V
  • Company‐wide Quality Control
    Galgano, A
  • Manufacturing Strategy – the Strategic Management of Manufacturing Function
    Hill, T.
  • What Is Total Quality Control? The Japanese Way
    Ishikawa, K
  • Quality Planning and Analysis: From Product Development through Use
    Juran, J.M; Gryna, F.M
  • Eurochallenge – The TQM Approach to Capturing Global Markets
    Merli, G.
  • Company‐wide Total Quality Control
    Mizuno, S
  • Management for Quality Improvement: The Seven New QC Tools
    Mizuno, S
  • Avoiding barriers to quality implementation
    Resnick‐West, T.S
  • A New American TQM – Four Practical Revolutions in Management
    Shiba, S; Graham, A; Walden, D
  • Why do quality programs fail?
    Tolovi Jr, J
  • Using human resources for competitive advantage
    Ulrich, D
  • Failures in quality program
    Valle, B.M
  • Webster’s New Twentieth Century Dictionary of English Language
    Webster, N
  • Total quality management: a critical review
    Wood Jr, T; Urdan, F.T

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