Total quality management programs: a framework proposal

Total quality management programs: a framework proposal The paper proposes a framework to help quality practitioners involved with the task of quality planning. The proposed framework utilises both external and internal information (such as a market diagnosis and the organization's strategic plans) which are filtered through the methodologies and techniques of quality management to deliver a time phased plan consisting of the main actions required to implement total quality management in either a manufacturing or service company. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Work Study Emerald Publishing

Total quality management programs: a framework proposal

Work Study, Volume 49 (4): 7 – Jul 1, 2000

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Publisher
Emerald Publishing
Copyright
Copyright © 2000 MCB UP Ltd. All rights reserved.
ISSN
0043-8022
DOI
10.1108/00438020010330466
Publisher site
See Article on Publisher Site

Abstract

The paper proposes a framework to help quality practitioners involved with the task of quality planning. The proposed framework utilises both external and internal information (such as a market diagnosis and the organization's strategic plans) which are filtered through the methodologies and techniques of quality management to deliver a time phased plan consisting of the main actions required to implement total quality management in either a manufacturing or service company.

Journal

Work StudyEmerald Publishing

Published: Jul 1, 2000

Keywords: Planning; Continuous improvement; Kaizen

References

  • Quality Is Free
    Crosby, P

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