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Total quality management: origins and evolution of the term

Total quality management: origins and evolution of the term The focus of this paper is to trace the origins of the term TQM and clarify the different definitions employed by academics and practitioners. Feigenbaum and Ishikawa are perhaps the greatest contributors to the development of the term. The other recognised quality management gurus such as Crosby, Deming and Juran have shaped the dimensions, practices and mechanism which underpin the concept, but it is noted that none of these three actually uses the TQM term. TQM started to be used in the mid‐1980s and only became a recognised part of the quality‐related language in the late 1980s. The paper also analyses the key dimensions of TQM and traces their origins. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png The TQM Magazine Emerald Publishing

Total quality management: origins and evolution of the term

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Publisher
Emerald Publishing
Copyright
Copyright © 1998 MCB UP Ltd. All rights reserved.
ISSN
0954-478X
DOI
10.1108/09544789810231261
Publisher site
See Article on Publisher Site

Abstract

The focus of this paper is to trace the origins of the term TQM and clarify the different definitions employed by academics and practitioners. Feigenbaum and Ishikawa are perhaps the greatest contributors to the development of the term. The other recognised quality management gurus such as Crosby, Deming and Juran have shaped the dimensions, practices and mechanism which underpin the concept, but it is noted that none of these three actually uses the TQM term. TQM started to be used in the mid‐1980s and only became a recognised part of the quality‐related language in the late 1980s. The paper also analyses the key dimensions of TQM and traces their origins.

Journal

The TQM MagazineEmerald Publishing

Published: Oct 1, 1998

Keywords: Crosby; Deming; Development; Juran; TQM

References

  • Development and validation of TQM implementation constructs
    Ahire, S. L.; Golhar, D.Y.; Waller, M. A.
  • Quality Is Free
    Crosby, P.B.
  • The pace of change: a case study of the development of a total quality organization
    Davis, D.; Fisher, T.J.
  • Control: a contested concept in TQM research
    Godfrey, G.; Dale, B.; Marchington, M.; Wilkinson, A.
  • Total quality management as competitive advantage: a review and empirical study
    Powell, T.C.

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