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Total Quality Management Is There Any Point in It

Total Quality Management Is There Any Point in It Questions whether people really understand what total quality management is, what it can do to an organization, how the organization can cope with fully espousing a TQM strategy in a general environment in which TQM is not understood. Asks whether there are any benefits for patients, can it be proved, and how long will it take Explains how a district health authority has approached total quality management and identifies some benefits to customers. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png International Journal of Health Care Quality Assurance Emerald Publishing

Total Quality Management Is There Any Point in It

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References (1)

Publisher
Emerald Publishing
Copyright
Copyright © Emerald Group Publishing Limited
ISSN
0952-6862
DOI
10.1108/09526869210016870
Publisher site
See Article on Publisher Site

Abstract

Questions whether people really understand what total quality management is, what it can do to an organization, how the organization can cope with fully espousing a TQM strategy in a general environment in which TQM is not understood. Asks whether there are any benefits for patients, can it be proved, and how long will it take Explains how a district health authority has approached total quality management and identifies some benefits to customers.

Journal

International Journal of Health Care Quality Assurance – Emerald Publishing

Published: Apr 1, 1992

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