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Total quality management, corporate social responsibility and entrepreneurial orientation in the hotel industry

Total quality management, corporate social responsibility and entrepreneurial orientation in the... The purpose of this paper is to examine how total quality management (TQM) and corporate social responsibility (CSR) affect entrepreneurial orientation (EO) in the context of the hotel industry.Design/methodology/approachDrawing from the hospitality literature, the relationships among TQM, CSR and EO were hypothesized and tested. Based on the valid responses collected from a survey questionnaire, structural equation modeling approach was used to examine the research model.FindingsThe results indicate that TQM positively affects CSR. Furthermore, CSR was a significant antecedent of EO.Originality/valueThe combination of a developing country context and the significance of TQM, CSR and EO in hotel industry enhance the contextual contribution of the paper. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Social Responsibility Journal Emerald Publishing

Total quality management, corporate social responsibility and entrepreneurial orientation in the hotel industry

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Publisher
Emerald Publishing
Copyright
© Emerald Publishing Limited
ISSN
1747-1117
DOI
10.1108/srj-04-2017-0068
Publisher site
See Article on Publisher Site

Abstract

The purpose of this paper is to examine how total quality management (TQM) and corporate social responsibility (CSR) affect entrepreneurial orientation (EO) in the context of the hotel industry.Design/methodology/approachDrawing from the hospitality literature, the relationships among TQM, CSR and EO were hypothesized and tested. Based on the valid responses collected from a survey questionnaire, structural equation modeling approach was used to examine the research model.FindingsThe results indicate that TQM positively affects CSR. Furthermore, CSR was a significant antecedent of EO.Originality/valueThe combination of a developing country context and the significance of TQM, CSR and EO in hotel industry enhance the contextual contribution of the paper.

Journal

Social Responsibility JournalEmerald Publishing

Published: Oct 4, 2018

Keywords: Total quality management; Corporate social responsibility; Entrepreneurial orientation; Hotel industry

References