The purpose of this paper is to examine how total quality management (TQM) and corporate social responsibility (CSR) affect entrepreneurial orientation (EO) in the context of the hotel industry.Design/methodology/approachDrawing from the hospitality literature, the relationships among TQM, CSR and EO were hypothesized and tested. Based on the valid responses collected from a survey questionnaire, structural equation modeling approach was used to examine the research model.FindingsThe results indicate that TQM positively affects CSR. Furthermore, CSR was a significant antecedent of EO.Originality/valueThe combination of a developing country context and the significance of TQM, CSR and EO in hotel industry enhance the contextual contribution of the paper.
Social Responsibility Journal – Emerald Publishing
Published: Oct 4, 2018
Keywords: Total quality management; Corporate social responsibility; Entrepreneurial orientation; Hotel industry
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