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Total Quality Development in Mid Staffordshire

Total Quality Development in Mid Staffordshire The development of a strategy placing the customer at the centre of its business has led to one of the first National Health Service Demonstration Total Quality Management Projects. Its main initial aim is to gain full commitment of top managers. The need for a quality partnership between purchaser and provider is outlined. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png International Journal of Health Care Quality Assurance Emerald Publishing

Total Quality Development in Mid Staffordshire

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Publisher
Emerald Publishing
Copyright
Copyright © Emerald Group Publishing Limited
ISSN
0952-6862
DOI
10.1108/09526869110139811
Publisher site
See Article on Publisher Site

Abstract

The development of a strategy placing the customer at the centre of its business has led to one of the first National Health Service Demonstration Total Quality Management Projects. Its main initial aim is to gain full commitment of top managers. The need for a quality partnership between purchaser and provider is outlined.

Journal

International Journal of Health Care Quality AssuranceEmerald Publishing

Published: Apr 1, 1991

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