Access the full text.
Sign up today, get DeepDyve free for 14 days.
References for this paper are not available at this time. We will be adding them shortly, thank you for your patience.
Purpose – Describes an award‐winning training program that helped UK business‐to‐business marketing agency IAS to harness the power of social media. Design/methodology/approach – Explains the reasons for the training, the form it took and the benefits it has brought. Findings – Details how digital revenues increased by 400 percent and net profits held at 11 percent of revenue. The company won 23 pitches out of 28, gained 19 industry awards, became an Investor in People and was among the Crains Manchester Business Best Places to Work in 2009. Practical implications – Reveals a sharp rise in staff confidence, togetherness, sense of belonging and competence, with staff turnover at one fifth of the national average. Social implications – Highlights the importance of keeping abreast of the latest developments in digital technology. Originality/value – Reveals how, in a recession, with clients spending on average 20 percent less, IAS increased its revenue by £1m by winning new business at an unprecedented rate.
Human Resource Management International Digest – Emerald Publishing
Published: Jul 19, 2011
Keywords: Marketing; Training; Digital communication systems; Mass media; Human resource development
Read and print from thousands of top scholarly journals.
Already have an account? Log in
Bookmark this article. You can see your Bookmarks on your DeepDyve Library.
To save an article, log in first, or sign up for a DeepDyve account if you don’t already have one.
Copy and paste the desired citation format or use the link below to download a file formatted for EndNote
Access the full text.
Sign up today, get DeepDyve free for 14 days.
All DeepDyve websites use cookies to improve your online experience. They were placed on your computer when you launched this website. You can change your cookie settings through your browser.