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/lp/emerald-publishing/top-to-bottom-training-fuels-growth-at-commercial-utility-brokers-more-3zOOIp5Vv2
- Publisher
- Emerald Publishing
- Copyright
- Copyright © 2011 Emerald Group Publishing Limited. All rights reserved.
- ISSN
- 0967-0734
- DOI
- 10.1108/09670731111175524
- Publisher site
- See Article on Publisher Site
Abstract
Purpose – The article aims to describe how award‐winning training for all levels of staff fuelled significant growth at Commercial Utility Brokers (UK) Ltd, which offers a brokerage and management service for businesses looking for low‐cost energy, telecommunications and other utilities. Design/methodology/approach – The article explains the reasons for the training, the form it has taken and the results it has achieved. Findings – After CUB invested £5,000 in employee training it increased its turnover by almost £400,000, changing in the process from a micro‐business into a major player. Practical implications – Other rewards the training has reaped, including a more confident, competent workforce that has significantly improved working practices and generated fresh business thinking, are revealed. Also, a track to growth that other small companies could emulate is outlined. Originality/value – The article quantifies the significant returns that investment in training can bring.
Journal
Human Resource Management International Digest – Emerald Publishing
Published: Oct 18, 2011
Keywords: Employee development; Growth; Awards