Get 20M+ Full-Text Papers For Less Than $1.50/day. Start a 14-Day Trial for You or Your Team.

Learn More →

Three‐level quality assessment of a dental hospital using EFQM

Three‐level quality assessment of a dental hospital using EFQM Purpose – This article aims to measure quality by applying the European Foundation for Quality Management (EFQM) excellence model at three different participation levels, in a Karachi teaching university dental hospital. Design/methodology/approach – The case study assessed the eight EFQM model excellence concepts as benchmarks for providing quality services: results orientation; customer focus; leadership and constancy of purpose; management by processes and facts; people development and involvement; continuous learning, innovation and improvement; partnership development; and corporate social responsibility. This study was conducted at Hamdard University Dental Hospital (HUDH), located in Karachi – part of the largest privately‐owned university in Pakistan. Data were collected through in‐depth interviews with internal stakeholders at three levels (management, faculty and student). Findings – Continuous learning, innovation and improvement; partnership development; and corporate social responsibility were satisfactorily represented. Research limitations/implications – The EFQM assessment was limited to a single university dental hospital, hence findings cannot be generalized. Originality/value – The article highlights that it is envisaged that this exercise will bring about a positive change in attitude and will stimulate institute staff to kick start the self assessment process and implement measures leading to better quality practices, thus establishing a continuous quality improvement cycle. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png International Journal of Health Care Quality Assurance Emerald Publishing

Three‐level quality assessment of a dental hospital using EFQM

Download PDF
10 pages

Loading next page...
 
/lp/emerald-publishing/three-level-quality-assessment-of-a-dental-hospital-using-efqm-O1yBYBCfSz
Publisher
Emerald Publishing
Copyright
Copyright © 2011 Emerald Group Publishing Limited. All rights reserved.
ISSN
0952-6862
DOI
10.1108/09526861111174152
pmid
22204263
Publisher site
See Article on Publisher Site

Abstract

Purpose – This article aims to measure quality by applying the European Foundation for Quality Management (EFQM) excellence model at three different participation levels, in a Karachi teaching university dental hospital. Design/methodology/approach – The case study assessed the eight EFQM model excellence concepts as benchmarks for providing quality services: results orientation; customer focus; leadership and constancy of purpose; management by processes and facts; people development and involvement; continuous learning, innovation and improvement; partnership development; and corporate social responsibility. This study was conducted at Hamdard University Dental Hospital (HUDH), located in Karachi – part of the largest privately‐owned university in Pakistan. Data were collected through in‐depth interviews with internal stakeholders at three levels (management, faculty and student). Findings – Continuous learning, innovation and improvement; partnership development; and corporate social responsibility were satisfactorily represented. Research limitations/implications – The EFQM assessment was limited to a single university dental hospital, hence findings cannot be generalized. Originality/value – The article highlights that it is envisaged that this exercise will bring about a positive change in attitude and will stimulate institute staff to kick start the self assessment process and implement measures leading to better quality practices, thus establishing a continuous quality improvement cycle.

Journal

International Journal of Health Care Quality Assurance – Emerald Publishing

Published: Oct 4, 2011

Keywords: Self assessment; European Foundation for Quality Management; University dental hospital; Pakistan; Quality improvement; Hospitals; Health services

References

  • Embedding organisational quality improvement through middle manager ownership
    Balding, C.
  • Dental education in Pakistan: perception and perspectives
    Bokhari, S.A.H.
  • Performing a Community Assessment Curriculum
    Carroll, A.; Perez, M.; Toy, P.
  • Recognized Dental Colleges in Pakistan
    Council, P.M.D.
  • Qualitative Inquiry and Research Design: Choosing among Five Traditions
    Creswell, J.W.
  • Structuring success: a case study in the use of the EFQM excellence model in school improvement
    Farrar, M.
  • Introduction to theme 1: cognition and the dental student
    Gaengler, P.; Falk‐Nilsson, E.
  • The EFQM Excellence Model to Assess Organizational Performance: A Management Guide
    Hakes, C.; Wilkinson, J.
  • Implementation of EFQM excellence model self‐assessment in the UK higher education sector: lessons learned from other sectors
    Hides, M.T.; Davies, J.; Jackson, S.
  • Quality assurance and benchmarking: an approach for European dental schools
    Jones, M.L.; Hobson, R.S.; Plasschaert, A.J.M.; Gundersen, S.; Dummer, P.; Roger‐Leroi, V.; Sidlauskas, A.; Hamlin, J.
  • Guidelines for the critical review of qualitative studies
    Law, M.; Stewart, D.; Letts, L.; Pollock, N.; Bosch, J.; Westmorland, M.
  • Honoring the Trust: Quality and Cost Containment in Higher Education
    Massy, W.F.
  • A critical review of the business excellence quality model applied to further education colleges
    McAdam, R.; Welsh, W.
  • Accreditation: a cultural control strategy
    Paccioni, A.; Sicotte, C.; Champagne, F.
  • A self‐assessment of higher education institutions from the perspective of the EFQM excellence model
    Rosa, M.J.; Amaral, A.
  • A large‐scale application in Portuguese schools of the EFQM excellence model
    Saraiva, P.; Rosa, M.J.; Orey, J.
  • Hamdard University Online
    University
  • Improving quality at the hospital psychiatric ward level through the use of the EFQM model
    Vallejo, P.; Ruiz‐Sancho, A.; Dominguez, M.; Ayuso, M.J.; Mendez, L.; Romo, J.; Ontoria, L.; Rodriquez, P.; Serina, C.; Arango, C.
  • A two‐level EFQM self‐assessment in an Italian hospital
    Vernero, S.; Nabitz, U.; Bragonzi, G.; Rebelli, A.; Molinari, R.