THREE DIMENSIONS OF CONFLICT ISSUES AND THEIR EFFECTS ON RESOLUTION STRATEGIES IN ORGANIZATIONAL SETTINGS

THREE DIMENSIONS OF CONFLICT ISSUES AND THEIR EFFECTS ON RESOLUTION STRATEGIES IN ORGANIZATIONAL... Based on our formulation of a threedimensional model of conflict issues GainLoss, RightWrong, and CorrectIncorrect, we attempted to examine a structure of issues and their relationships with the conflict concerns and the use of resolution strategies. Having Japanese business employees rate their organizational conflicts, we verified the threedimensional structure of conflict issues. Further, the structural equation analysis revealed the CorrectIncorrect issues evoked the concern for group performance, which in turn encouraged collaborative strategies RightWrong issues evoked the concern for group order, which instigated confrontational strategies and GainLoss issues evoked the concern for personal interest, which prompted avoiding strategies. Thus different types of conflict issues evoked different response strategies. Our findings implied that the management of issues contributes to constructive settlement of organizational conflicts. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png International Journal of Conflict Management Emerald Publishing

THREE DIMENSIONS OF CONFLICT ISSUES AND THEIR EFFECTS ON RESOLUTION STRATEGIES IN ORGANIZATIONAL SETTINGS

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Publisher
Emerald Publishing
Copyright
Copyright © Emerald Group Publishing Limited
ISSN
1044-4068
DOI
10.1108/eb022891
Publisher site
See Article on Publisher Site

Abstract

Based on our formulation of a threedimensional model of conflict issues GainLoss, RightWrong, and CorrectIncorrect, we attempted to examine a structure of issues and their relationships with the conflict concerns and the use of resolution strategies. Having Japanese business employees rate their organizational conflicts, we verified the threedimensional structure of conflict issues. Further, the structural equation analysis revealed the CorrectIncorrect issues evoked the concern for group performance, which in turn encouraged collaborative strategies RightWrong issues evoked the concern for group order, which instigated confrontational strategies and GainLoss issues evoked the concern for personal interest, which prompted avoiding strategies. Thus different types of conflict issues evoked different response strategies. Our findings implied that the management of issues contributes to constructive settlement of organizational conflicts.

Journal

International Journal of Conflict ManagementEmerald Publishing

Published: Jan 1, 2003

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