The use of information technology in training human resources An e‐learning case study

The use of information technology in training human resources An e‐learning case study This paper addresses the influence of information technology in human resources management (HRM) and specifically on training policy through the experience of a Spanish telecommunications firm, Telefonica . The characteristics of the training model designed by this firm to face new environments is considered and the technologies used, the key actions, the disadvantages and success factors are detected in trying to grow an E‐learning company. Success factors in training policy are identified. These include flexibility in time management for training; active participation by trainers; the establishment of control mechanisms that ensures training occurs; the creation of quality content; the promotion of interactive elements among trainers, students and with each other; the use of standardised and developed technologies and gradual implementation. Objectives of the company for the future are to maintain progress in the use of E‐learning as a way of adapting the training process to the new E‐business culture. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Journal of European Industrial Training Emerald Publishing

The use of information technology in training human resources An e‐learning case study

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Publisher
Emerald Publishing
Copyright
Copyright © 2004 Emerald Group Publishing Limited. All rights reserved.
ISSN
0309-0590
DOI
10.1108/03090590410533062
Publisher site
See Article on Publisher Site

Abstract

This paper addresses the influence of information technology in human resources management (HRM) and specifically on training policy through the experience of a Spanish telecommunications firm, Telefonica . The characteristics of the training model designed by this firm to face new environments is considered and the technologies used, the key actions, the disadvantages and success factors are detected in trying to grow an E‐learning company. Success factors in training policy are identified. These include flexibility in time management for training; active participation by trainers; the establishment of control mechanisms that ensures training occurs; the creation of quality content; the promotion of interactive elements among trainers, students and with each other; the use of standardised and developed technologies and gradual implementation. Objectives of the company for the future are to maintain progress in the use of E‐learning as a way of adapting the training process to the new E‐business culture.

Journal

Journal of European Industrial TrainingEmerald Publishing

Published: Jun 1, 2004

Keywords: Human resource management; Training; Learning; Technology led strategy; Telecommunications; Computer based training

References

  • Where is HR?
    Christensen, R.
  • Human resource management: a changing script for a changing world
    Ehrlich, C.J.
  • Is the human resource function neglecting the employees?
    Ellig, B.R.
  • Rebalancing the role of human resources
    Kochan, T.
  • Judge me more by my future than by my past
    Ulrich, D.

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