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The UK public sector Ombudsmen – 20 years of exposing poor practice in integrated care

The UK public sector Ombudsmen – 20 years of exposing poor practice in integrated care Purpose – The purpose of this paper is to assess the practical implications for integrated care of the UK public sector Ombudsmen's maladministration findings over recent years. Design/methodology/approach – This is a review of reported UK public sector Ombudsmen decisions. Findings – Through their published findings of maladministration, the UK public sector Ombudsmen have made an important contribution to the promotion of good practice in integrated care. Originality/value – This paper identifies themes relevant to integrated care within Ombudsmen decisions in recent years. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Journal of Integrated Care Emerald Publishing

The UK public sector Ombudsmen – 20 years of exposing poor practice in integrated care

Journal of Integrated Care , Volume 20 (2): 7 – Mar 30, 2012

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Publisher
Emerald Publishing
Copyright
Copyright © 2012 Emerald Group Publishing Limited. All rights reserved.
ISSN
1476-9018
DOI
10.1108/14769011211220508
Publisher site
See Article on Publisher Site

Abstract

Purpose – The purpose of this paper is to assess the practical implications for integrated care of the UK public sector Ombudsmen's maladministration findings over recent years. Design/methodology/approach – This is a review of reported UK public sector Ombudsmen decisions. Findings – Through their published findings of maladministration, the UK public sector Ombudsmen have made an important contribution to the promotion of good practice in integrated care. Originality/value – This paper identifies themes relevant to integrated care within Ombudsmen decisions in recent years.

Journal

Journal of Integrated CareEmerald Publishing

Published: Mar 30, 2012

Keywords: Maladministration; Care commissioning; Continuing care; Care homes; Domiciliary care agencies; Ombudsman; Duty of care

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