Access the full text.
Sign up today, get DeepDyve free for 14 days.
A. Tombs, Janet Mccoll-Kennedy (2003)
The social servicescape: A conceptual model
Richard Harris, Kim Harris, S. Baron (2003)
Theatrical service experiences: Dramatic script development with employeesInternational Journal of Service Industry Management, 14
Z. Chen, A. Tsui, J. Farh (2002)
Loyalty to supervisor vs. organizational commitment: Relationships to employee performance in China.Journal of Occupational and Organizational Psychology, 75
G. Faure, T. Fang (2008)
Changing Chinese values: Keeping up with paradoxesInternational Business Review, 17
M. Rosenbaum, M. Friman, G. Ramírez, T. Otterbring (2020)
Therapeutic servicescapes: Restorative and relational resources in service settingsJournal of Retailing and Consumer Services, 55
Mike Peng, Peggy Heath (1996)
The Growth of the Firm in Planned Economies in Transition: Institutions, Organizations, and Strategic ChoiceAcademy of Management Review, 21
G. Hofstede, M. Minkov (2010)
Long- versus short-term orientation: new perspectivesAsia Pacific Business Review, 16
Julie Li, Chenting Su (2007)
How Face Influences Consumption - A Comparative Study of American and Chinese ConsumersInternational Journal of Market Research, 49
S. Park, Yadong Luo (2001)
Guanxi and organizational dynamics: organizational networking in Chinese firmsSouthern Medical Journal, 22
G. Zaltman, Robin Coulter (1995)
Seeing the Voice of the Customer: Metaphor-based Advertising Research
Peter Smith, M. Peterson, S. Schwartz (2002)
Cultural Values, Sources of Guidance, and their Relevance to Managerial BehaviorJournal of Cross-Cultural Psychology, 33
Mohsen Joshanloo, Dan Weijers (2014)
Aversion to Happiness Across Cultures: A Review of Where and Why People are Averse to HappinessJournal of Happiness Studies, 15
Meera Venkatraman, Teresa Nelson (2008)
From servicescape to consumptionscape: a photo-elicitation study of Starbucks in the New ChinaJournal of International Business Studies, 39
Luo Lu, Kuo-shu Yang (2006)
Emergence and composition of the traditional‐modern bicultural self of people in contemporary Taiwanese societiesAsian Journal of Social Psychology, 9
Jennifer Aaker, Angela Lee (2001)
“I” Seek Pleasures and “We” Avoid Pains: The Role of Self-Regulatory Goals in Information Processing and PersuasionJournal of Consumer Research, 28
D. Robinson (2020)
Widyr: widen, process, then Re-tidy data. R package
S. Dodds, S. Bulmer, Andrew Murphy (2018)
Incorporating visual methods in longitudinal transformative service researchJournal of Service Theory and Practice, 28
Yuri Seo, K. Fam (2015)
Researching Asian consumer culture in the global marketplaceQualitative Market Research: An International Journal, 18
Doris Chang, T. Hung, N. Ng, Ariane Ling, Teddy Chen, Yu-ping Cao, Yalin Zhang (2016)
Taoist cognitive therapy: Treatment of generalized anxiety disorder in a Chinese immigrant womanAsian American Journal of Psychology, 7
Jinhua Song, Xiaomin Jiao (2018)
Confucius’ Junzi (君子): The conceptions of self in ConfucianEducational Philosophy and Theory, 50
J. Christopher, D. Wendt, J. Marecek, D. Goodman (2014)
Critical cultural awareness: contributions to a globalizing psychology.The American psychologist, 69 7
D. Holt, Craig Thompson (2004)
Man‐of‐Action Heroes: The Pursuit of Heroic Masculinity in Everyday ConsumptionJournal of Consumer Research, 31
Hong-jing Cui, Taiyang Zhao, S. Smyczek, Y. Sheng, Ming Xu, Xiao Yang (2019)
Dual path effects of self-worth on status consumption: evidence from Chinese consumersAsia Pacific Journal of Marketing and Logistics, 32
J. Haar, M. Russo, A. Sune, A. Ollier-Malaterre (2014)
Outcomes of work–life balance on job satisfaction, life satisfaction and mental health: a study across seven culturesJournal of Vocational Behavior, 85
B. Agbonifoh, J. Elimimian (1999)
Attitudes of Developing Counties Towards “Country-of-Origin” Products in an Era of Multiple BrandsJournal of International Consumer Marketing, 11
C. Qian, Q. Cao, R. Takeuchi (2013)
Top management team functional diversity and organizational innovation in China: The moderating effects of environmentSouthern Medical Journal, 34
M. Gelfand, M. Erez, Z. Aycan (2007)
Cross-cultural organizational behavior.Annual review of psychology, 58
A.W. Harzing (2007)
Publish or perish
M. Rosenbaum (2009)
Restorative servicescapes: restoring directed attention in third placesJournal of Service Management, 20
Qian Huang, R. Davison, Jibao Gu (2008)
Impact of personal and cultural factors on knowledge sharing in ChinaAsia Pacific Journal of Management, 25
Jonathan Wilson, R. Belk, G. Bamossy, Ozlem Sandikci, Hermawan Kartajaya, Rana Sobh, Jonathan Liu, L. Scott (2013)
Crescent marketing, Muslim geographies and brand Islam: Reflections from the JIMA Senior Advisory BoardJournal of Islamic Marketing, 4
A. Bandura (2002)
Social Cognitive Theory in Cultural ContextApplied Psychology, 51
K. Hwang (2000)
Chinese Relationalism: Theoretical Construction and Methodological ConsiderationsJournal for The Theory of Social Behaviour, 30
Chao Chen, Xiao-ping Chen, Shengsheng Huang (2013)
Chinese Guanxi: An Integrative Review and New Directions for Future ResearchManagement and Organization Review, 9
R. Oldenburg (2001)
Celebrating the third place : inspiring stories about the "great good places" at the heart of our communities
D. Hirshleifer, Ming Jian, Huai Zhang (2016)
Superstition and Financial Decision MakingInternational Finance eJournal
G. Zaltman (1997)
Rethinking Market Research: Putting People Back InJournal of Marketing Research, 34
Luo Lu (2008)
The Individual-Oriented and Social-Oriented Chinese Bicultural Self: Testing the TheoryThe Journal of Social Psychology, 148
M. Bitner (1992)
Servicescapes: The Impact of Physical Surroundings on Customers and EmployeesJournal of Marketing, 56
S. Bochner (1994)
Cross-Cultural Differences in the Self ConceptJournal of Cross-Cultural Psychology, 25
Ç. Kâğıtçıbaşı (2005)
Autonomy and Relatedness in Cultural ContextJournal of Cross-Cultural Psychology, 36
L. Colm, Andrea Ordanini, A. Parasuraman (2017)
When Service Customers Do Not Consume in IsolationJournal of Service Research, 20
R. McGrath (2015)
Integrating psychological and cultural perspectives on virtue: The hierarchical structure of character strengthsThe Journal of Positive Psychology, 10
C. Tamis-LeMonda, N. Way, D. Hughes, H. Yoshikawa, Ronit Kalman, Erika Niwa (2007)
Parents' Goals for Children: The Dynamic Coexistence of Individualism and Collectivism in Cultures and Individuals.Social Development, 17
Y. Uchida, Vinai Norasakkunkit, S. Kitayama (2004)
Cultural constructions of happiness: theory and emprical evidenceJournal of Happiness Studies, 5
L. Jackson, Jin-Liang Wang (2013)
Cultural differences in social networking site use: A comparative study of China and the United StatesComput. Hum. Behav., 29
C. Teng, Chi-Heng Lu (2016)
Organic food consumption in Taiwan: Motives, involvement, and purchase intention under the moderating role of uncertaintyAppetite, 105
Angela Lee, Jennifer Aaker, W. Gardner (2000)
The pleasures and pains of distinct self-construals: the role of interdependence in regulatory focus.Journal of personality and social psychology, 78 6
A. Pizam, A. Tasci (2019)
Experienscape: expanding the concept of servicescape with a multi-stakeholder and multi-disciplinary approach (invited paper for ‘luminaries’ special issue of International Journal of Hospitality Management)International Journal of Hospitality Management
R. Pieters, M. Wedel, R. Batra (2010)
The Stopping Power of Advertising: Measures and Effects of Visual ComplexityJournal of Marketing, 74
Zhaoyu Chen, B. King, W. Suntikul (2019)
Festivalscapes and the visitor experience: An application of the Stimulus Organism Response approachInternational Journal of Tourism Research
Anne Roggeveen, Dhruv Grewal, Elisa Schweiger (2020)
The DAST Framework for Retail Atmospherics: The Impact of In- and Out-of-Store Retail Journey Touchpoints on the Customer ExperienceJournal of Retailing
M. Ji, Brian King (2018)
Explaining the embodied hospitality experience with ZMETInternational Journal of Contemporary Hospitality Management
W. Tsai, Qinghua Yang, Yu Liu (2013)
Young Chinese Consumers’ Snob and Bandwagon Luxury Consumption PreferencesJournal of International Consumer Marketing, 25
E. Hirschman (1985)
Primitive Aspects of Consumption in Modern American SocietyJournal of Consumer Research, 12
H. Barkema, Xiao-Ping Chen, Gerard George, Yadong Luo, Anne Tsui (2015)
West meets East: New concepts and theoriesAcademy of Management Journal, 58
G. Xiao, Jai-Ok Kim (2009)
The investigation of Chinese consumer values, consumption values, life satisfaction, and consumption behaviorsPsychology & Marketing, 26
(2020)
2019 universal registration document including the annual financial report
M. Rosenbaum, Carolyn Massiah (2011)
An expanded servicescape perspectiveJournal of Service Management, 22
Fan Yang, Jing Lin, Thomas Culham (2019)
From intimidation to love: Taoist philosophy and love-based environmental educationEducational Philosophy and Theory, 51
T. Talhelm (2019)
Emerging Evidence of Cultural Differences Linked to Rice versus Wheat AgricultureBiology & Anthropology eJournal
Ling Jiang, J. Shan (2018)
Heterogeneity of luxury value perception: a generational comparison in ChinaInternational Marketing Review, 35
A. Reimer, Richard Kuehn (2005)
The impact of servicescape on quality perceptionEuropean Journal of Marketing, 39
Theodore Singelis, W. Brown (1995)
Culture, self, and collectivist communication: linking culture to individual behavior.Human communication research, 21 3
Xiaoxiao Fu, L. Cai, Xinran Lehto (2017)
Framing Chinese Tourist Motivations Through the Lenses of ConfucianismJournal of Travel & Tourism Marketing, 34
K. Fam, David Waller, Zhilin Yang (2009)
Addressing the Advertising of Controversial Products in China: An Empirical ApproachJournal of Business Ethics, 88
Clyde Warden, Stephen Huang, Tsung-Chi Liu, Wann‐Yih Wu (2008)
Global media, local metaphor: Television shopping and marketing-as-relationship in America, Japan, and TaiwanJournal of Retailing, 84
A. Tasci, A. Pizam (2020)
An expanded nomological network of experienscapeInternational Journal of Contemporary Hospitality Management, 32
K. Kim, E. Ko, Bing Xu, Yoosun Han (2012)
Increasing customer equity of luxury fashion brands through nurturing consumer attitudeJournal of Business Research, 65
Zhilin Yang, C. Wang (2011)
Guanxi as a governance mechanism in business markets: Its characteristics, relevant theories, and future research directionsIndustrial Marketing Management, 40
B. Batjargal, M. Hitt, Anne Tsui, J. Arrégle, Justin Webb, Toyah Miller (2013)
Institutional Polycentrism, Entrepreneurs’ Social Networks, and New Venture GrowthIRPN: Innovation & Entrepreneurship (Topic)
Alexander Newman, Rani Thanacoody, Wendy Hui (2011)
The impact of employee perceptions of training on organizational commitment and turnover intentions: a study of multinationals in the Chinese service sectorThe International Journal of Human Resource Management, 22
M. Bond, K. Hwang (1986)
The social psychology of Chinese people.
Weiwei Zhang (2017)
No cultural revolution? Continuity and change in consumption patterns in contemporary ChinaJournal of Consumer Culture, 17
M. Bitner (1990)
Evaluating Service Encounters: The Effects of Physical Surroundings and Employee ResponsesJournal of Marketing, 54
K. Purani, D. Kumar (2018)
Exploring restorative potential of biophilic servicescapesJournal of Services Marketing, 32
Longwei Tian, Yucheng Ma, Wei Hu, Yuan Li (2015)
Knowing Guanxi from the perspective of Tao: a mixed methodological approachChinese Management Studies, 9
K. Chan, C. Yim, Simon Lam (2010)
Is Customer Participation in Value Creation a Double-Edged Sword? Evidence from Professional Financial Services across CulturesJournal of Marketing, 74
H. Triandis, E. Suh (2002)
Cultural influences on personality.Annual review of psychology, 53
P. Lok, J. Crawford (2004)
The effect of organisational culture and leadership style on job satisfaction and organisational commitment: A cross‐national comparisonJournal of Management Development, 23
Don Lee, P. Dawes (2005)
Guanxi, Trust, and Long-Term Orientation in Chinese Business MarketsJournal of International Marketing, 13
L. Harris, C. Ezeh (2008)
Servicescape and loyalty intentions: an empirical investigationEuropean Journal of Marketing, 42
John Fong, Suzan Burton (2008)
A cross-cultural comparison of electronic word-of-mouth and country-of-origin effectsJournal of Business Research, 61
Xiao-Ping Chen, Chao Chen (2004)
On the Intricacies of the Chinese Guanxi: A Process Model of Guanxi DevelopmentAsia Pacific Journal of Management, 21
The Journal of Management Development, 23
(2018)
QSR international
Yan-Qun He, Deqiang Zou, Liyin Jin (2010)
Exploiting the goldmine: a lifestyle analysis of affluent Chinese consumersJournal of Consumer Marketing, 27
Weiwei Zhang (2018)
Consumption, taste, and the economic transition in modern ChinaConsumption Markets & Culture, 23
G. Hofstede, M. Bond (1988)
The Confucius connection: From cultural roots to economic growthOrganizational Dynamics, 16
David Robinson (2020)
Widen, Process, then Re-Tidy Data [R package widyr version 0.1.3]
W. Gesler (1996)
Lourdes: healing in a place of pilgrimageHealth & Place, 2
Ekin Pellegrini, T. Scandura (2008)
Paternalistic Leadership: A Review and Agenda for Future ResearchJournal of Management, 34
Cecilia Cheng, S. Cheung, J. Chio, Man-pui Chan (2013)
Cultural meaning of perceived control: a meta-analysis of locus of control and psychological symptoms across 18 cultural regions.Psychological bulletin, 139 1
N. Pazderic (2004)
Recovering True Selves in the Electro‐Spiritual Field of Universal LoveCultural Anthropology, 19
A. Newman (2007)
Uncovering Dimensionality in the Servicescape: Towards LegibilityThe Service Industries Journal, 27
Kirk Wakefield, Jeffrey Blodgett (1996)
The effect of the servicescape on customers’ behavioral intentions in leisure service settingsJournal of Services Marketing, 10
Management Science, 64
Yunxiang Yan (2010)
The Chinese path to individualization.The British journal of sociology, 61 3
J. Farh, R. Hackett, Jian Liang (2007)
Individual-Level Cultural Values as Moderators of Perceived Organizational Support–Employee Outcome Relationships in China: Comparing the Effects of Power Distance and TraditionalityAcademy of Management Journal, 50
Julie Spencer-Rodgers, Helen Boucher, Sumi Mori, Lei Wang, K. Peng (2009)
The Dialectical Self-Concept: Contradiction, Change, and Holism in East Asian CulturesPersonality and Social Psychology Bulletin, 35
Qinxuan Gu, T. Tang, Wan Jiang (2015)
Does Moral Leadership Enhance Employee Creativity? Employee Identification with Leader and Leader–Member Exchange (LMX) in the Chinese ContextJournal of Business Ethics, 126
T. Jiang, C. Ryan, Chaozhi Zhang (2018)
The spiritual or secular tourist? The experience of Zen meditation in Chinese templesTourism Management, 65
A. Greif, G. Tabellini (2015)
The Clan and the Corporation: Sustaining Cooperation in China and EuropePSN: Social Choice & Welfare (Topic)
Luo Lu, R. Gilmour (2004)
Culture and conceptions of happiness: individual oriented and social oriented swbJournal of Happiness Studies, 5
Lini Zhang, Haidong Zhao (2019)
Personal value vs. luxury value: What are Chinese luxury consumers shopping for when buying luxury fashion goods?Journal of Retailing and Consumer Services
J. Pang (2020)
Adopting “East Asian” cultures and themes in hotel branding: a study of the M. MandarinAsia Pacific Journal of Tourism Research, 25
Anna Kwek, Young-sook Lee (2010)
Chinese Tourists and ConfucianismAsia Pacific Journal of Tourism Research, 15
J. Farh, A. Tsui, K. Xin, B. Cheng (1998)
The Influence of Relational Demography and Guanxi : the Chinese CaseOrganization Science, 9
H. Triandis (1989)
The Self and Social Behavior in Differing Cultural ContextsPsychological Review, 96
Xiao-ping Chen, M. Eberly, Ting-Ju Chiang, J. Farh, B. Cheng (2014)
Affective Trust in Chinese LeadersJournal of Management, 40
H. Triandis (2001)
Individualism-collectivism and personality.Journal of personality, 69 6
D. Oyserman, Spike Lee (2008)
Does culture influence what and how we think? Effects of priming individualism and collectivism.Psychological bulletin, 134 2
Journal of Comparative Economics, 45
Academy of Management Journal, 56
D. Trafimow, E. Silverman, R. Fan, Josephine Law (1997)
The Effects of Language and Priming on the Relative Accessibility of the Private Self and the Collective SelfJournal of Cross-Cultural Psychology, 28
O. Yau, T. Chan, K. Lau (1999)
Influence of Chinese Cultural Values on Consumer BehaviorJournal of International Consumer Marketing, 11
Collectivism in service research is so bound with Asian cultures as to risk being overly deterministic. Contesting this stereotype, this paper surfaces the individualistic consumption facets of consumers within a collectivist cultural setting, describing the compensating role servicescapes may play and the service marketing opportunities they present.Design/methodology/approachWithin a Chinese cultural research frame, a qualitative grounded approach is adopted that surfaces subconscious metaphors of private consumption through photo elicitation, deep psychological metaphor elicitation and triangulated with field observation.FindingsIndividuals within a collectivist culture do actively seek private psychic space to regenerate the self and prepare for social obligations heavily influenced by Confucian norms. Servicescapes play an important role in private consumption as they provide both a physical and mental oasis of privacy not easily obtainable in regular life and work.Practical implicationsService providers could offer East Asian consumers a package that includes the individual aspect of their value system, whenever and however they see suitable. More specifically, servicescapes can be designed to provide services that facilitate consumer restoration by implementing the mental metaphors consumers of have this process.Social implicationsA stereotype of a consumption has grown around Chinese consumers that while not totally false, misses a vital aspect of human values and risks missing profitable market niches. Consideration of the whole person's collective-individualistic cycle benefits both the consumer and the business.Originality/valueMoving beyond a one-dimensional description of East Asian consumer behavior, focused on collective values, we show the key role servicescapes play in private consumption. A psychological renewal of the self, in preparation to re-enter the collective, show the multiple aspects of Asian consumers.
Journal of Service Theory and Practice – Emerald Publishing
Published: Aug 17, 2021
Keywords: Confucianism; Consumer psychology; Grounded theory; Servicescape; Taoism; Qualitative research; Xián jìng; Renao; Zaltman metaphor elicitation technique (ZMET); 閑靜; 熱鬧
Read and print from thousands of top scholarly journals.
Already have an account? Log in
Bookmark this article. You can see your Bookmarks on your DeepDyve Library.
To save an article, log in first, or sign up for a DeepDyve account if you don’t already have one.
Copy and paste the desired citation format or use the link below to download a file formatted for EndNote
Access the full text.
Sign up today, get DeepDyve free for 14 days.
All DeepDyve websites use cookies to improve your online experience. They were placed on your computer when you launched this website. You can change your cookie settings through your browser.