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‘The Squeaky Wheel gets the Grease’: A Case Study of Service User Engagement in Service Development

‘The Squeaky Wheel gets the Grease’: A Case Study of Service User Engagement in Service Development This paper discusses the practicalities and limitations of establishing a service user consultation group to guide service developments, based on the evaluation of a podiatry patient panel in South Yorkshire. It describes the specific difficulties in recruiting a representative panel of service users, and the gradual acculturation of the panel from a group of challenging activists to unpaid members of the podiatry department. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Journal of Integrated Care Emerald Publishing

‘The Squeaky Wheel gets the Grease’: A Case Study of Service User Engagement in Service Development

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Publisher
Emerald Publishing
Copyright
Copyright © 2004 Emerald Group Publishing Limited. All rights reserved.
ISSN
1476-9018
DOI
10.1108/14769018200400044
Publisher site
See Article on Publisher Site

Abstract

This paper discusses the practicalities and limitations of establishing a service user consultation group to guide service developments, based on the evaluation of a podiatry patient panel in South Yorkshire. It describes the specific difficulties in recruiting a representative panel of service users, and the gradual acculturation of the panel from a group of challenging activists to unpaid members of the podiatry department.

Journal

Journal of Integrated CareEmerald Publishing

Published: Dec 1, 2004

Keywords: User Consultation; Service Development; Podiatry; Recruitment; Acculturation

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