This paper discusses the practicalities and limitations of establishing a service user consultation group to guide service developments, based on the evaluation of a podiatry patient panel in South Yorkshire. It describes the specific difficulties in recruiting a representative panel of service users, and the gradual acculturation of the panel from a group of challenging activists to unpaid members of the podiatry department.
Journal of Integrated Care – Emerald Publishing
Published: Dec 1, 2004
Keywords: User Consultation; Service Development; Podiatry; Recruitment; Acculturation