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The show must go on

The show must go on Discusses the training and development programme run by Granada Studios Tour, a UK urban theme park, which had contributed largely to achieving business objectives and gaining a competitive edge. Outlines three specific action points given to the management committee for completion after the introductory seminar. Declares the importance of investment in human resources. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Managing Service Quality Emerald Publishing

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Publisher
Emerald Publishing
Copyright
Copyright © Emerald Group Publishing Limited
ISSN
0960-4529
DOI
10.1108/09604529210029362
Publisher site
See Article on Publisher Site

Abstract

Discusses the training and development programme run by Granada Studios Tour, a UK urban theme park, which had contributed largely to achieving business objectives and gaining a competitive edge. Outlines three specific action points given to the management committee for completion after the introductory seminar. Declares the importance of investment in human resources.

Journal

Managing Service QualityEmerald Publishing

Published: Apr 1, 1992

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