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The role of trust in employee‐manager relationship

The role of trust in employee‐manager relationship Purpose – The purpose of this paper is to examine the effects of trust on an employee's job satisfaction and dedication. This study also extends Flaherty and Pappas's findings regarding the role of trust in salesperson‐sales manager relationships and Gill and Mathur's findings related to employee dedication and pro‐social behavior. Design/methodology/approach – Employees from hospitality industry were interviewed to examine if employee trust in a hospitality manager improves job satisfaction and dedication. Findings – Degree of employee job satisfaction and dedication is related to degree of employee trust in a hospitality manager. Practical implications – If employees perceive higher degree of trust in a hospitality manager, the degree of their job satisfaction and dedication is perceived higher and vice‐versa. Originality/value – This paper offers useful insights for hospitality managers based on empirical evidence. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png International Journal of Contemporary Hospitality Management Emerald Publishing

The role of trust in employee‐manager relationship

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References (13)

Publisher
Emerald Publishing
Copyright
Copyright © 2008 Emerald Group Publishing Limited. All rights reserved.
ISSN
0959-6119
DOI
10.1108/09596110810848613
Publisher site
See Article on Publisher Site

Abstract

Purpose – The purpose of this paper is to examine the effects of trust on an employee's job satisfaction and dedication. This study also extends Flaherty and Pappas's findings regarding the role of trust in salesperson‐sales manager relationships and Gill and Mathur's findings related to employee dedication and pro‐social behavior. Design/methodology/approach – Employees from hospitality industry were interviewed to examine if employee trust in a hospitality manager improves job satisfaction and dedication. Findings – Degree of employee job satisfaction and dedication is related to degree of employee trust in a hospitality manager. Practical implications – If employees perceive higher degree of trust in a hospitality manager, the degree of their job satisfaction and dedication is perceived higher and vice‐versa. Originality/value – This paper offers useful insights for hospitality managers based on empirical evidence.

Journal

International Journal of Contemporary Hospitality ManagementEmerald Publishing

Published: Feb 8, 2008

Keywords: Hospitality management; Trust; Customer service management; Job satisfaction; Employee relations

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