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The role of the Ombudsman in the risk management process

The role of the Ombudsman in the risk management process Considers the role of the Ombudsman’s office in the NHS. It also stresses that, whilst improvements have already been made in the format and style of investigation reports, these are still not being used to their full advantage as teaching aids for staff. An overall review of the publications issued by the Ombudsman highlights the poor dissemination of information to NHS staff. Also discusses the types of complaints dealt with by the Ombudsman and points out the small percentage of complaints which are referred to the Ombudsman or even upheld. Support and resources are the essential elements to improving service and the results of the Ombudsman’s investigations are designed to assist in the ongoing development of risk management and clinical governance in the NHS. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png British Journal of Clinical Governance Emerald Publishing

The role of the Ombudsman in the risk management process

British Journal of Clinical Governance , Volume 6 (3): 4 – Sep 1, 2001

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Publisher
Emerald Publishing
Copyright
Copyright © 2001 MCB UP Ltd. All rights reserved.
ISSN
1466-4100
DOI
10.1108/EUM0000000005683
Publisher site
See Article on Publisher Site

Abstract

Considers the role of the Ombudsman’s office in the NHS. It also stresses that, whilst improvements have already been made in the format and style of investigation reports, these are still not being used to their full advantage as teaching aids for staff. An overall review of the publications issued by the Ombudsman highlights the poor dissemination of information to NHS staff. Also discusses the types of complaints dealt with by the Ombudsman and points out the small percentage of complaints which are referred to the Ombudsman or even upheld. Support and resources are the essential elements to improving service and the results of the Ombudsman’s investigations are designed to assist in the ongoing development of risk management and clinical governance in the NHS.

Journal

British Journal of Clinical GovernanceEmerald Publishing

Published: Sep 1, 2001

Keywords: Ombudsman; Complaints; Training; Risk management

References