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References (6)
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Consent and clinical governance: improving standards and skills.Clinical performance and quality health care, 8 2
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Errors in the Care and Treatment of a Young Woman with Diabetes -
(The) Health Service Ombudsman for England
Second Report for Session 1999‐2000
- Publisher
- Emerald Publishing
- Copyright
- Copyright © 2001 MCB UP Ltd. All rights reserved.
- ISSN
- 1466-4100
- DOI
- 10.1108/EUM0000000005683
- Publisher site
- See Article on Publisher Site
Abstract
Considers the role of the Ombudsman’s office in the NHS. It also stresses that, whilst improvements have already been made in the format and style of investigation reports, these are still not being used to their full advantage as teaching aids for staff. An overall review of the publications issued by the Ombudsman highlights the poor dissemination of information to NHS staff. Also discusses the types of complaints dealt with by the Ombudsman and points out the small percentage of complaints which are referred to the Ombudsman or even upheld. Support and resources are the essential elements to improving service and the results of the Ombudsman’s investigations are designed to assist in the ongoing development of risk management and clinical governance in the NHS.
Journal
British Journal of Clinical Governance – Emerald Publishing
Published: Sep 1, 2001
Keywords: Ombudsman; Complaints; Training; Risk management