Access the full text.
Sign up today, get DeepDyve free for 14 days.
S. Goldstein, R. Johnston, J. Duffy, J. Rao (2002)
The service concept: the missing link in service design research?Journal of Operations Management, 20
F. Gallouj, O. Weinstein (1997)
Innovation in services
In addition, it could be interesting to investigate in greater depth the co-creation processes of open innovation instances
C. Mele, T. Spena, M. Colurcio (2010)
Co‐creating value innovation through resource integrationInternational Journal of Quality and Service Sciences, 2
(2009)
Markedet for Facilities Management i Danmarkˮ, report, Center for Facilities Management – Realdania Forskning
Clayton Christensen, R. Rosenbloom (1995)
Explaining the attacker's advantage: Technological paradigms, organizational dynamics, and the value networkResearch Policy, 24
M. Broadbent, P. Weill (1997)
Management by Maxim: How Business and IT Managers Can Create IT InfrastructuresSloan Management Review, 38
T. Mudrak, F. WagenbergvanA., E. Wubben (2004)
Assessing the innovative ability of FM teams: a reviewThe American Journal of Clinical Nutrition
Ada Scupola (2012)
Managerial perception of service innovation in facility management organizationsJournal of Facilities Management, 10
H. Nicolajsen, Ada Scupola (2011)
Investigating issues and challenges for customer involvement in business services innovationJournal of Business & Industrial Marketing, 26
S. Durmusoglu (2004)
Open Innovation: The New Imperative for Creating and Profiting from TechnologyEuropean Journal of Innovation Management, 7
L. Berry, Jane Parish, Susan Cadwallader, Venkatesh Shankar, Thomas Dotzel (2006)
Creating new markets through service innovationMIT Sloan Management Review, 47
Ada Scupola (2012)
ICT Adoption in Facilities Management Supply Chain: The Case of DenmarkJournal of Global Information Technology Management, 15
G. Avlonitis, P. Papastathopoulou, S. Gounaris (2001)
An empirically‐based typology of product innovativeness for new financial services: Success and failure scenariosJournal of Product Innovation Management, 18
H. Chesbrough (2003)
Open Innovation: The New Imperative for Creating and Profiting from Technology
J. March (1991)
Exploration and Exploitation in Organizational LearningOrganization Science, 2
R. Barras (1986)
Towards a theory of innovation in servicesResearch Policy, 15
S. Bröring, P. Herzog (2008)
Organising new business development: open innovation at DegussaEuropean Journal of Innovation Management, 11
(2009)
Information and Communication Technologies and Supply Chain in Facilities Management in Denmark, Centre for Facilities Management – Realdania Research
Ada Scupola, A. Henten, H. Nicolajsen (2009)
E-Services: Characteristics, Scope and Conceptual StrengthsInt. J. E Serv. Mob. Appl., 1
M. Miles, A. Huberman (1994)
Qualitative Data Analysis: An Expanded Sourcebook
B. Menguc, Seigyoung Auh (2005)
A Test of Strategic Orientation Formation versus Strategic Orientation Implementation: The Influence of Tmt Functional Diversity and Inter-Functional CoordinationJournal of Marketing Theory and Practice, 13
L. Jeppesen, Måns Molin (2003)
Consumers as Co-developers: Learning and Innovation Outside the FirmTechnology Analysis & Strategic Management, 15
P. Cardellino, E. Finch (2006)
Evidence of systematic approaches to innovation in facilities managementJournal of Facilities Management, 4
M. Tushman, C. O'Reilly (1996)
Ambidextrous Organizations: Managing Evolutionary and Revolutionary ChangeCalifornia Management Review, 38
Ada Scupola, H. Nicolajsen (2013)
Using Social Media for Service Innovations: Challenges and PitfallsInt. J. E Bus. Res., 9
Joseph Rottman, Mary Lacity (2006)
Proven Practices for Effectively Offshoring IT WorkMIT Sloan Management Review, 47
C. Nadel (2016)
Case Study Research Design And Methods
Scott Herriott, Daniel Levinthal, C. Shapiro (2007)
Exploration and Exploitation in Organizational Learning
S. Ozdemir, P. Trott, A. Hoecht (2007)
New service development: Insights from an explorative study into the Turkish retail banking sectorInnovation, 9
J. Potts, T. Mandeville (2007)
Toward an Evolutionary Theory of Innovation and Growth in the Service EconomyPrometheus, 25
H. Chesbrough (2007)
Why Companies Should Have Open Business ModelsMIT Sloan Management Review, 48
M. Pitt, Matthew Tucker (2008)
Performance measurement in facilities management: driving innovation?Property Management, 26
S. Nambisan (2002)
Designing Virtual Customer Environments for New Product Development: Toward a TheoryAcademy of Management Review, 27
C. Andriopoulos, Marianne Lewis (2009)
Exploitation-Exploration Tensions and Organizational Ambidexterity: Managing Paradoxes of InnovationOrgan. Sci., 20
Rajiv Narvekar, Karuna Jain (2006)
A new framework to understand the technological innovation processJournal of Intellectual Capital, 7
Clayton Christensen, J. Bower (1996)
CUSTOMER POWER, STRATEGIC INVESTMENT, AND THE FAILURE OF LEADING FIRMSStrategic Management Journal, 17
Emanula Prandelli, M. Sawhney, Gianmario Verona (2008)
Collaborating with Customers to Innovate
Scott Grawe, Haozhe Chen, P. Daugherty (2009)
The relationship between strategic orientation, service innovation, and performanceInternational Journal of Physical Distribution & Logistics Management, 39
J. Rufat‐Latre, Amy Muller, Dave Jones (2010)
Delivering on the promise of open innovationStrategy & Leadership, 38
B. Nutt (2000)
Four competing futures for facility managementFacilities, 18
H. Chesbrough (2010)
Open Services Innovation: Rethinking Your Business to Grow and Compete in a New Era
Purpose – The purpose of this paper is to present research findings on the relation between internal/external sources of innovation and information and communication technology (ICT) as a supporter/enabler of facilities management (FM) organizations, as well as on the strategic orientation towards open innovation of FM organizations. Design/methodology/approach – This study uses a qualitative research approach. The data collection includes qualitative semi-structured interviews with key FM managers and directors and secondary material such as company brochures, reports and information provided on the participating companies’ websites. Findings – The results show that the FM organizations in the study sample are starting to develop and engage in open FM service innovations, even though they still mostly conduct closed innovation activities. The findings show that FM organizations mostly take an ambidextrous strategic orientation towards FM service innovations, while they also embrace an exploration approach. Concerning the role of ICT in FM service innovations, the study shows that in the explorative organizations, ICT was mostly an enabler, while in the ambidextrous organizations, ICT mostly supported and enabled the innovations in question. Only in two innovation instances was ICT identified as having a utility role. Practical implications – The findings of this study challenge researchers and managers to rethink how and why a strategic orientation towards innovation, the sources of innovation and the role of ICT might affect service innovation in FM organizations. One important implication for FM managers and researchers is the importance that the government might have as an external source in fostering FM service innovations, especially in light of changing environmental requirements, such as energy consumption. FM managers should also consider how they could use ICT to improve and innovate FM services and service delivery and the kind of sources (external/internal) they should use to carry out this task. Originality/value – This paper contributes to the empirical and theoretical understanding of the sources of innovation and ICT as a supporter/enabler, as well as the strategic orientation towards innovation in FM organizations.
Journal of Facilities Management – Emerald Publishing
Published: Aug 26, 2014
Read and print from thousands of top scholarly journals.
Already have an account? Log in
Bookmark this article. You can see your Bookmarks on your DeepDyve Library.
To save an article, log in first, or sign up for a DeepDyve account if you don’t already have one.
Copy and paste the desired citation format or use the link below to download a file formatted for EndNote
Access the full text.
Sign up today, get DeepDyve free for 14 days.
All DeepDyve websites use cookies to improve your online experience. They were placed on your computer when you launched this website. You can change your cookie settings through your browser.