Access the full text.
Sign up today, get DeepDyve free for 14 days.
American businesses spent billions of dollars on various re‐engineering initiatives in the last decade. Re‐engineering efforts have produced a wide range of results. While some companies labeled re‐engineering efforts as successful, it was an unfulfilled promise for many. As we enter into the digital age, information technology is playing a principal role in bringing process improvement to the forefront of business management consciousness. This rebirth of re‐engineering, called “X‐engineering,” is the process of redesigning work between a company and its customers, suppliers and partners. This paper argues that those aspiring to do business process redesign must begin to apply the capabilities of the Internet and its related technologies. As with re‐engineering, companies have no choice but to X‐engineer. How can you increase the odds for success? Here are a few lessons from the front.
Business Process Management Journal – Emerald Publishing
Published: Aug 1, 2004
Keywords: Business process re‐engineering; Supply chain management; Manufacturing resource planning; Customer relations
Read and print from thousands of top scholarly journals.
Already have an account? Log in
Bookmark this article. You can see your Bookmarks on your DeepDyve Library.
To save an article, log in first, or sign up for a DeepDyve account if you don’t already have one.
Copy and paste the desired citation format or use the link below to download a file formatted for EndNote
Access the full text.
Sign up today, get DeepDyve free for 14 days.
All DeepDyve websites use cookies to improve your online experience. They were placed on your computer when you launched this website. You can change your cookie settings through your browser.