The Quality Service Mission Statement Developing a Superior International Customer Service Programme

The Quality Service Mission Statement Developing a Superior International Customer Service Programme Motivating workers is an important element in developing a qualityculture in a business firm. This can only be achieved through amacroquality mission statement developed by upper, middle, and lowermanagement and communicated throughout the organization. Discusses thehow to of developing a quality service mission statementand presents the strategy for using it to improve a firms marketposition. Provides examples of a successful mission statement andanalyses their formats. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png International Journal of Physical Distribution & Logistics Management Emerald Publishing

The Quality Service Mission Statement Developing a Superior International Customer Service Programme

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Publisher
Emerald Publishing
Copyright
Copyright © Emerald Group Publishing Limited
ISSN
0960-0035
DOI
10.1108/EUM0000000000408
Publisher site
See Article on Publisher Site

Abstract

Motivating workers is an important element in developing a qualityculture in a business firm. This can only be achieved through amacroquality mission statement developed by upper, middle, and lowermanagement and communicated throughout the organization. Discusses thehow to of developing a quality service mission statementand presents the strategy for using it to improve a firms marketposition. Provides examples of a successful mission statement andanalyses their formats.

Journal

International Journal of Physical Distribution & Logistics Management – Emerald Publishing

Published: Mar 1, 1992

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