Get 20M+ Full-Text Papers For Less Than $1.50/day. Start a 14-Day Trial for You or Your Team.

Learn More →

The Quality Service Mission Statement Developing a Superior International Customer Service Programme

The Quality Service Mission Statement Developing a Superior International Customer Service Programme Motivating workers is an important element in developing a qualityculture in a business firm. This can only be achieved through amacroquality mission statement developed by upper, middle, and lowermanagement and communicated throughout the organization. Discusses thehow to of developing a quality service mission statementand presents the strategy for using it to improve a firms marketposition. Provides examples of a successful mission statement andanalyses their formats. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png International Journal of Physical Distribution & Logistics Management Emerald Publishing

The Quality Service Mission Statement Developing a Superior International Customer Service Programme

Loading next page...
 
/lp/emerald-publishing/the-quality-service-mission-statement-developing-a-superior-2S3d3g0j58
Publisher
Emerald Publishing
Copyright
Copyright © Emerald Group Publishing Limited
ISSN
0960-0035
DOI
10.1108/EUM0000000000408
Publisher site
See Article on Publisher Site

Abstract

Motivating workers is an important element in developing a qualityculture in a business firm. This can only be achieved through amacroquality mission statement developed by upper, middle, and lowermanagement and communicated throughout the organization. Discusses thehow to of developing a quality service mission statementand presents the strategy for using it to improve a firms marketposition. Provides examples of a successful mission statement andanalyses their formats.

Journal

International Journal of Physical Distribution & Logistics ManagementEmerald Publishing

Published: Mar 1, 1992

There are no references for this article.