The quality culture: manufacturing versus services

The quality culture: manufacturing versus services The notion that quality takes time is not new, but a survey by The Conference Board found that companies need at least three to four years for TQM to be accepted by employees, and eight to ten years for it to be fully implemented. Examines the success rate of TQM in both the manufacturing and service industries. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Managing Service Quality Emerald Publishing

The quality culture: manufacturing versus services

Managing Service Quality, Volume 5 (3): 3 – Jun 1, 1995

Loading next page...
 
/lp/emerald-publishing/the-quality-culture-manufacturing-versus-services-K2oGrXOL9g
Publisher
Emerald Publishing
Copyright
Copyright © 1995 MCB UP Ltd. All rights reserved.
ISSN
0960-4529
D.O.I.
10.1108/09604529510796403
Publisher site
See Article on Publisher Site

Abstract

The notion that quality takes time is not new, but a survey by The Conference Board found that companies need at least three to four years for TQM to be accepted by employees, and eight to ten years for it to be fully implemented. Examines the success rate of TQM in both the manufacturing and service industries.

Journal

Managing Service QualityEmerald Publishing

Published: Jun 1, 1995

Keywords: Corporate culture; Employee attitudes; financial services; Manufacturing industry; TQM

There are no references for this article.

You’re reading a free preview. Subscribe to read the entire article.


DeepDyve is your
personal research library

It’s your single place to instantly
discover and read the research
that matters to you.

Enjoy affordable access to
over 18 million articles from more than
15,000 peer-reviewed journals.

All for just $49/month

Explore the DeepDyve Library

Search

Query the DeepDyve database, plus search all of PubMed and Google Scholar seamlessly

Organize

Save any article or search result from DeepDyve, PubMed, and Google Scholar... all in one place.

Access

Get unlimited, online access to over 18 million full-text articles from more than 15,000 scientific journals.

Your journals are on DeepDyve

Read from thousands of the leading scholarly journals from SpringerNature, Elsevier, Wiley-Blackwell, Oxford University Press and more.

All the latest content is available, no embargo periods.

See the journals in your area

DeepDyve

Freelancer

DeepDyve

Pro

Price

FREE

$49/month
$360/year

Save searches from
Google Scholar,
PubMed

Create lists to
organize your research

Export lists, citations

Read DeepDyve articles

Abstract access only

Unlimited access to over
18 million full-text articles

Print

20 pages / month

PDF Discount

20% off