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The quality approach

The quality approach Examines the role of standards in improving the performance of an environmental health department. Demonstrates how quality initiatives, quality audits and quality teams can be used to create an effective quality assurance system and ensure quality standards are maintained. Raises the point that introduction of quality improvements is essential to maintain credibility in a changing government culture. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Managing Service Quality Emerald Publishing

The quality approach

Tattersley, P.
Managing Service Quality , Volume 1 (6): 4 – Jun 1, 1991
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Publisher
Emerald Publishing
Copyright
Copyright © Emerald Group Publishing Limited
ISSN
0960-4529
DOI
10.1108/09604529110028922
Publisher site
See Article on Publisher Site

Abstract

Examines the role of standards in improving the performance of an environmental health department. Demonstrates how quality initiatives, quality audits and quality teams can be used to create an effective quality assurance system and ensure quality standards are maintained. Raises the point that introduction of quality improvements is essential to maintain credibility in a changing government culture.

Journal

Managing Service Quality – Emerald Publishing

Published: Jun 1, 1991

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