Get 20M+ Full-Text Papers For Less Than $1.50/day. Start a 14-Day Trial for You or Your Team.

Learn More →

The promises and the reality of smart, digital telecare in England

The promises and the reality of smart, digital telecare in England This paper asks how the introduction of “smart” digital technologies might affect the goals that can be attributed to telecare for older people, by those coordinating its provision.Design/methodology/approachA total of 29 in-depth, qualitative interviews were conducted with local authorities, housing associations and other organisations coordinating smart telecare provision, as well as telecare manufacturers and suppliers. Interviews were analysed by using qualitative thematic analysis.FindingsThe analysis reveals discrepancies between the goals and outcomes of smart telecare provision, according to those coordinating service delivery. This study concludes that the goal for smart telecare to be preventative and cost-efficient may be complicated by various organisational and operational challenges associated with coordinating provision.Originality/valueNew, “smart” telecare technology for older people stands apart from earlier, user-activated or automatic devices. It may have distinct and under-researched organisational and ethical implications. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Housing, Care and Support Emerald Publishing

The promises and the reality of smart, digital telecare in England

Housing, Care and Support , Volume 24 (2): 15 – Oct 15, 2021

Loading next page...
 
/lp/emerald-publishing/the-promises-and-the-reality-of-smart-digital-telecare-in-england-UIG25iQP5f
Publisher
Emerald Publishing
Copyright
© Emerald Publishing Limited
ISSN
1460-8790
DOI
10.1108/hcs-03-2021-0010
Publisher site
See Article on Publisher Site

Abstract

This paper asks how the introduction of “smart” digital technologies might affect the goals that can be attributed to telecare for older people, by those coordinating its provision.Design/methodology/approachA total of 29 in-depth, qualitative interviews were conducted with local authorities, housing associations and other organisations coordinating smart telecare provision, as well as telecare manufacturers and suppliers. Interviews were analysed by using qualitative thematic analysis.FindingsThe analysis reveals discrepancies between the goals and outcomes of smart telecare provision, according to those coordinating service delivery. This study concludes that the goal for smart telecare to be preventative and cost-efficient may be complicated by various organisational and operational challenges associated with coordinating provision.Originality/valueNew, “smart” telecare technology for older people stands apart from earlier, user-activated or automatic devices. It may have distinct and under-researched organisational and ethical implications.

Journal

Housing, Care and SupportEmerald Publishing

Published: Oct 15, 2021

Keywords: Adult social care; Telecare; Housing associations; Older adults; Local authorities; Smart technology

References