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THE POWER OF EI AT FORD

THE POWER OF EI AT FORD The efforts of Ford to get their employees actively involved inimproving quality is one of Americas recent success stories. Employeeinvolvement was one of the key reasons why Ford, which recalled morecars than it built in 1978, has progressed to recently outearning themuch larger General Motors. It took not only upper management supportbut a total rethinking of relationships between line management andtheir employees. Out of this process came Fords eight basic steps forlaunching EI. It is a systematic approach that has produced results. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Journal of Managerial Psychology Emerald Publishing

THE POWER OF EI AT FORD

Denton, D. Keith
Journal of Managerial Psychology , Volume 6 (3): 9 – Mar 1, 1991
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Publisher
Emerald Publishing
Copyright
Copyright © Emerald Group Publishing Limited
ISSN
0268-3946
DOI
10.1108/02683949110143739
Publisher site
See Article on Publisher Site

Abstract

The efforts of Ford to get their employees actively involved inimproving quality is one of Americas recent success stories. Employeeinvolvement was one of the key reasons why Ford, which recalled morecars than it built in 1978, has progressed to recently outearning themuch larger General Motors. It took not only upper management supportbut a total rethinking of relationships between line management andtheir employees. Out of this process came Fords eight basic steps forlaunching EI. It is a systematic approach that has produced results.

Journal

Journal of Managerial Psychology – Emerald Publishing

Published: Mar 1, 1991

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