Purpose – The paper seeks to create an awareness that by adopting the designation of frontline manager the position should now be demonstrating a more significant contribution from merely supervising work to a wider concern for organisational effectiveness and productivity. Design/methodology/approach – The paper considers ways by which benefit and gains might be achieved by greater voluntary input from the workforce, thereby achieving better cost‐cutting results. Findings – The main finding is the realisation of the latent value of natural teams if their involvement is encouraged and recognised. Originality/value – The latent value of natural teams exists and can be encouraged.
Industrial and Commercial Training – Emerald Publishing
Published: Apr 18, 2008
Keywords: Team working; Organizational performance; Productivity rate; Waste
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