The potential of the frontline manager

The potential of the frontline manager Purpose – The paper seeks to create an awareness that by adopting the designation of frontline manager the position should now be demonstrating a more significant contribution from merely supervising work to a wider concern for organisational effectiveness and productivity. Design/methodology/approach – The paper considers ways by which benefit and gains might be achieved by greater voluntary input from the workforce, thereby achieving better cost‐cutting results. Findings – The main finding is the realisation of the latent value of natural teams if their involvement is encouraged and recognised. Originality/value – The latent value of natural teams exists and can be encouraged. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Industrial and Commercial Training Emerald Publishing

The potential of the frontline manager

Industrial and Commercial Training, Volume 40 (3): 6 – Apr 18, 2008

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Publisher
Emerald Publishing
Copyright
Copyright © 2008 Emerald Group Publishing Limited. All rights reserved.
ISSN
0019-7858
DOI
10.1108/00197850810868667
Publisher site
See Article on Publisher Site

Abstract

Purpose – The paper seeks to create an awareness that by adopting the designation of frontline manager the position should now be demonstrating a more significant contribution from merely supervising work to a wider concern for organisational effectiveness and productivity. Design/methodology/approach – The paper considers ways by which benefit and gains might be achieved by greater voluntary input from the workforce, thereby achieving better cost‐cutting results. Findings – The main finding is the realisation of the latent value of natural teams if their involvement is encouraged and recognised. Originality/value – The latent value of natural teams exists and can be encouraged.

Journal

Industrial and Commercial TrainingEmerald Publishing

Published: Apr 18, 2008

Keywords: Team working; Organizational performance; Productivity rate; Waste

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