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/lp/emerald-publishing/the-performance-prism-in-practice-WM6ZFzSfO0
- Publisher
- Emerald Publishing
- Copyright
- Copyright © 2001 MCB UP Ltd. All rights reserved.
- ISSN
- 1368-3047
- DOI
- 10.1108/13683040110385142
- Publisher site
- See Article on Publisher Site
Abstract
This article describes and illustrates the practical application of a new measurement framework – The Performance Prism – which addresses the shortcomings of many of the traditional measurement frameworks being used by organisations today. The Performance Prism, with its comprehensive stakeholder orientation, encourages executives to consider the wants and needs of all the organisation’s stakeholders, rather than a subset, as well as the associated strategies, processes and capabilities. DHL’s board for the UK have used this framework to re‐engineer their corporate measurement and reporting system and the article explains DHL and other firms’ experiences with the Performance Prism.
Journal
Measuring Business Excellence – Emerald Publishing
Published: Jun 1, 2001
Keywords: Business excellence; Performance measurement; Stakeholders