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The perceptions of Malaysians in a Japanese company

The perceptions of Malaysians in a Japanese company Purpose – The aim of this paper is to investigate the perceptions of Malaysian employees of ABC MSC (a Japanese company in Malaysia) in order to recommend changes in management practices. Design/methodology/approach – Fieldwork was conducted using participant observation and interviews. Participant observation was conducted to investigate the flow of information, the implementation of decisions made by the top Japanese managers, problem resolution, and the reaction of the local staff to management practices. The interviews highlighted communication problems which have existed between the Japanese CEO and the local telecommunications companies since the company started operations in 1997. Findings – Even thought the company is backed by a financially strong parent company in Japan and has a lot of growth potential, this potential remains partially untapped due to management strategies of the company headquarters. Research limitations/implications – Japan remains an important Foreign Direct Investment country in Malaysia. The perceptions of employees of Japanese companies in Malaysia are worth investigating since changes of management strategies in the home country affect the direction and operations of the overseas subsidiaries. Further research should be carried out in other Japanese companies in Malaysia. Practical implications – Suggestions to improve the management strategies are discussed. Originality/value – It is believed that no other Japanese company in Malaysia has been investigated in this way before. This paper's findings should be useful to many expatriate managers in Malaysia. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Cross Cultural Management: An International Journal Emerald Publishing

The perceptions of Malaysians in a Japanese company

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Publisher
Emerald Publishing
Copyright
Copyright © 2008 Emerald Group Publishing Limited. All rights reserved.
ISSN
1352-7606
DOI
10.1108/13527600810892521
Publisher site
See Article on Publisher Site

Abstract

Purpose – The aim of this paper is to investigate the perceptions of Malaysian employees of ABC MSC (a Japanese company in Malaysia) in order to recommend changes in management practices. Design/methodology/approach – Fieldwork was conducted using participant observation and interviews. Participant observation was conducted to investigate the flow of information, the implementation of decisions made by the top Japanese managers, problem resolution, and the reaction of the local staff to management practices. The interviews highlighted communication problems which have existed between the Japanese CEO and the local telecommunications companies since the company started operations in 1997. Findings – Even thought the company is backed by a financially strong parent company in Japan and has a lot of growth potential, this potential remains partially untapped due to management strategies of the company headquarters. Research limitations/implications – Japan remains an important Foreign Direct Investment country in Malaysia. The perceptions of employees of Japanese companies in Malaysia are worth investigating since changes of management strategies in the home country affect the direction and operations of the overseas subsidiaries. Further research should be carried out in other Japanese companies in Malaysia. Practical implications – Suggestions to improve the management strategies are discussed. Originality/value – It is believed that no other Japanese company in Malaysia has been investigated in this way before. This paper's findings should be useful to many expatriate managers in Malaysia.

Journal

Cross Cultural Management: An International JournalEmerald Publishing

Published: Jul 30, 2008

Keywords: Japan; Malaysia; Employee attitudes; International business; Expatriates; Corporate strategy

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