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/lp/emerald-publishing/the-operations-management-challenge-in-the-delivery-of-complex-human-T1p6rO5vf0
- Publisher
- Emerald Publishing
- Copyright
- Copyright © Emerald Group Publishing Limited
- ISSN
- 0144-3577
- DOI
- 10.1108/01443579210011642
- Publisher site
- See Article on Publisher Site
Abstract
Focuses on the problems associated with the dynamic harmonizationof the actions of two or more complex and different human serviceagencies, in such a way that service packages are regularly reviewed inorder to meet the changing needs of the client. Coordinating theinterventions of practitioners from different professions, employed bydifferent organizations and working on the same cases, poses greatchallenges to operations managers. Elements of solutions currently beingtested include the definition of a detailed delivery process common toall providers of human services to a given category of clients, thepersonalization of contact points between professionals i.e. thehumanservice equivalent of justintime in manufacturing and the useof individualized service plans.
Journal
International Journal of Operations & Production Management – Emerald Publishing
Published: Apr 1, 1992