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The Operations Management Challenge in the Delivery of Complex Human Services

The Operations Management Challenge in the Delivery of Complex Human Services Focuses on the problems associated with the dynamic harmonizationof the actions of two or more complex and different human serviceagencies, in such a way that service packages are regularly reviewed inorder to meet the changing needs of the client. Coordinating theinterventions of practitioners from different professions, employed bydifferent organizations and working on the same cases, poses greatchallenges to operations managers. Elements of solutions currently beingtested include the definition of a detailed delivery process common toall providers of human services to a given category of clients, thepersonalization of contact points between professionals i.e. thehumanservice equivalent of justintime in manufacturing and the useof individualized service plans. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png International Journal of Operations & Production Management Emerald Publishing

The Operations Management Challenge in the Delivery of Complex Human Services

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Publisher
Emerald Publishing
Copyright
Copyright © Emerald Group Publishing Limited
ISSN
0144-3577
DOI
10.1108/01443579210011642
Publisher site
See Article on Publisher Site

Abstract

Focuses on the problems associated with the dynamic harmonizationof the actions of two or more complex and different human serviceagencies, in such a way that service packages are regularly reviewed inorder to meet the changing needs of the client. Coordinating theinterventions of practitioners from different professions, employed bydifferent organizations and working on the same cases, poses greatchallenges to operations managers. Elements of solutions currently beingtested include the definition of a detailed delivery process common toall providers of human services to a given category of clients, thepersonalization of contact points between professionals i.e. thehumanservice equivalent of justintime in manufacturing and the useof individualized service plans.

Journal

International Journal of Operations & Production ManagementEmerald Publishing

Published: Apr 1, 1992

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