This article has been withdrawn as it was published elsewhere and accidentally duplicated. The original article can be seen here: 10.1108/14637159510798211. When citing the article, please cite: H. James Harrington, (1995), ―The new model for improvement: total improvement management‖, Business Process Re-engineering & Management Journal, Vol. 1 Iss: 1, pp. 31 - 43.
Management Decision – Emerald Publishing
Published: Apr 1, 1995
Keywords: Improvement; Organizational development; TQM
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