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The need for education and training in the use of the EFQM model for quality management in UK higher education institutions

The need for education and training in the use of the EFQM model for quality management in UK... This paper describes the findings of a case study undertaken to investigate the status of total quality management in a UK higher education institution (HEI) using the self‐assessment methodology developed by the European Foundation for Quality Management (EFQM). The case study strategy involved six schools within the same HEI. Provides evidence to encourage implementation of staff development strategies which provide education and training to deans, assistant deans and all personnel involved in quality and performance improvement on the effective use of the EFQM model and the integration of the UK’s Quality Assurance Agency model with the EFQM model. The need to critically evaluate emerging models for quality and performance improvement prior to selection and implementation is emphasized. This study identifies a comparison of the EFQM methodology with the educational criteria for the Malcolm Baldrige National Quality Award as a key area for further research. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Quality Assurance in Education Emerald Publishing

The need for education and training in the use of the EFQM model for quality management in UK higher education institutions

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Publisher
Emerald Publishing
Copyright
Copyright © 2002 MCB UP Ltd. All rights reserved.
ISSN
0968-4883
DOI
10.1108/09684880210416085
Publisher site
See Article on Publisher Site

Abstract

This paper describes the findings of a case study undertaken to investigate the status of total quality management in a UK higher education institution (HEI) using the self‐assessment methodology developed by the European Foundation for Quality Management (EFQM). The case study strategy involved six schools within the same HEI. Provides evidence to encourage implementation of staff development strategies which provide education and training to deans, assistant deans and all personnel involved in quality and performance improvement on the effective use of the EFQM model and the integration of the UK’s Quality Assurance Agency model with the EFQM model. The need to critically evaluate emerging models for quality and performance improvement prior to selection and implementation is emphasized. This study identifies a comparison of the EFQM methodology with the educational criteria for the Malcolm Baldrige National Quality Award as a key area for further research.

Journal

Quality Assurance in Education – Emerald Publishing

Published: Mar 1, 2002

Keywords: European Foundation for Quality Management; Higher education; Training; United Kingdom

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