Get 20M+ Full-Text Papers For Less Than $1.50/day. Start a 14-Day Trial for You or Your Team.

Learn More →

The mediating role of emotional intelligence on the impact of perfectionism on problem-solving skills: an application for tourist guides

The mediating role of emotional intelligence on the impact of perfectionism on problem-solving... It is understood that the personality traits and intelligence levels of the tourist guides directly or indirectly affect their ability to solve the problems they encounter on tours. This study aims to test whether emotional intelligence has an intermediary effect on the problem-solving skills of professional tourist guides with perfectionist personality traits.Design/methodology/approachField research was conducted within the study to analyze suggestions on the interaction of variables on an empirical basis, and data were collected using interview, document review and survey technique. Thus, the mixed-methods approach was used in the study. Within the scope of this study in which 410 professional tourist guides were surveyed, a substantial part of the research data was obtained through the application of the survey technique. Besides, interviews were carried out with 12 professional tourist guides. The clues obtained by the qualitative study were transformed into hypotheses within the scope of the quantitative study, and the intermediary effect was tested.FindingsA relationship between the main themes, sub-themes and codes was determined within the framework of the qualitative method. As a result of the mediation test, it has been revealed that emotional intelligence has an intermediary role in the relationship between perfectionism and problem-solving skills. According to the results of bootstrapping, the indirect effect of emotional intelligence on perfectionism and problem-solving skills was found out to be significant.Practical implicationsThe study acknowledged that positive perfectionism, high emotional intelligence and problem-solving skills contributed to the professional tourist guides being willing to provide better service. In tune with the assumption that the more the quality of the tours carried out through agencies increases, the more satisfied tourists are; the study implicated that it would be advisable for agencies to prioritize the trainings provided for their tour guides to enhance their positive perfectionist, emotionally intelligent personalities and problem-solving skills. Given that professional tourist guides may create a positive country image with the quality service they provide, the significance of such trainings stretch beyond the benefits of such organizations.Originality/valueRelevant variables were analyzed with a mixed method and applied on professional tourist guides. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Journal of Hospitality and Tourism Insights Emerald Publishing

The mediating role of emotional intelligence on the impact of perfectionism on problem-solving skills: an application for tourist guides

Download PDF
24 pages

Loading next page...
 
/lp/emerald-publishing/the-mediating-role-of-emotional-intelligence-on-the-impact-of-F8CW9F3aoj
Publisher
Emerald Publishing
Copyright
© Emerald Publishing Limited
ISSN
2514-9792
DOI
10.1108/jhti-11-2020-0216
Publisher site
See Article on Publisher Site

Abstract

It is understood that the personality traits and intelligence levels of the tourist guides directly or indirectly affect their ability to solve the problems they encounter on tours. This study aims to test whether emotional intelligence has an intermediary effect on the problem-solving skills of professional tourist guides with perfectionist personality traits.Design/methodology/approachField research was conducted within the study to analyze suggestions on the interaction of variables on an empirical basis, and data were collected using interview, document review and survey technique. Thus, the mixed-methods approach was used in the study. Within the scope of this study in which 410 professional tourist guides were surveyed, a substantial part of the research data was obtained through the application of the survey technique. Besides, interviews were carried out with 12 professional tourist guides. The clues obtained by the qualitative study were transformed into hypotheses within the scope of the quantitative study, and the intermediary effect was tested.FindingsA relationship between the main themes, sub-themes and codes was determined within the framework of the qualitative method. As a result of the mediation test, it has been revealed that emotional intelligence has an intermediary role in the relationship between perfectionism and problem-solving skills. According to the results of bootstrapping, the indirect effect of emotional intelligence on perfectionism and problem-solving skills was found out to be significant.Practical implicationsThe study acknowledged that positive perfectionism, high emotional intelligence and problem-solving skills contributed to the professional tourist guides being willing to provide better service. In tune with the assumption that the more the quality of the tours carried out through agencies increases, the more satisfied tourists are; the study implicated that it would be advisable for agencies to prioritize the trainings provided for their tour guides to enhance their positive perfectionist, emotionally intelligent personalities and problem-solving skills. Given that professional tourist guides may create a positive country image with the quality service they provide, the significance of such trainings stretch beyond the benefits of such organizations.Originality/valueRelevant variables were analyzed with a mixed method and applied on professional tourist guides.

Journal

Journal of Hospitality and Tourism Insights – Emerald Publishing

Published: Jun 28, 2022

Keywords: Perfectionism; Problem-solving skills; Emotional intelligence; Professional tourist guides

References

  • Striving for superiority
    Adler, A.; Ansbacher, H.L.; Ansbacher, R.R.
  • The effect of sampling error on convergence, improper solutions, and goodness-of-fit indices for maximum likelihood confirmatory factor analysis
    Anderson, J.C.; Gerbing, D.W.
  • Perfectionism
    Antony, M.M.; McCabe, R.E.
  • Perceived social problem solving, perfectionism and mindful awareness in clinical depression: an exploratory study
    Argus, G.; Thompson, M.
  • Öğretmen adaylarında duygusal zekâ, problem çözme ve akademik başarı ilişkisi
    Arlı, D.; Altunay, E.; Yalçınkaya, M.
  • Correlation between emotional intelligence and problem-solving skills of Greek social work students
    Asimopoulos, C.; Martinaki, S.; Papaioannou, A.
  • Joint and relative effect of emotional intelligence, problem solving skills and gender on decision making abilities of secondary school administrators
    Azeez, R.O.; Omolade, M.A.
  • Investigating the relation between dimensions of perfectionism and social problem-solving
    Berberena, S.
  • Perfectionistic self-presentation and trait perfectionism in social problem-solving skill and depressive symptoms
    Besser, A.; Flett, G.L.; Hewitt, P.L.
  • Üniversite öğrencilerinin düşünce hataları ve duyguları ifade etmelerinin mükemmeliyetçilik tutumlarını yordaması
    Çarkıt, E.; Yalçın, S.B.
  • Dimensionality and typology of perfectionism: the use of the Frost multidimensional perfectionism scale with Chinese gifted students in Hong Kong
    Chan, D.W.
  • Cultural differences, perfectionism, and suicidal risk in a college population: does social problem-solving still matter?
    Chang, E.C.
  • Examining the link between perfectionism and psychological maladjustment: social problem-solving as a buffer
    Chang, E.C.
  • Utility of confirmatory factor analysis in test validation research
    Cole, D.A.
  • Problem solving behavior modification
    D'Zurilla, T.J.; Goldfried, M.R.
  • The role of irrational beliefs in perfectionism
    Ellis, A.; Flett, G.L.; Hewitt, P.L.
  • Test anxiety, perfectionism, goal orientation and academic performance
    Eum, K.; Rice, K.G.
  • Perfectionism and maladjustment: an overview of theoretical definitional and treatment issues
    Flett, G.L.; Hewitt, P.L.; Flett, G.L.; Hewitt, P.L.
  • Perfectionism, social problem-solving skill, and psychological distress
    Flett, G.L.; Hewitt, P.L.; Blankstein, K.R.; Solnik, M.; Van Brunschot, M.
  • Evaluating structural equation models with unobservable variables and measurement error
    Fornell, C.; Larcker, D.F.
  • Perfectionism and emotional intelligence: a test of the 2x2 model of perfectionism
    Gong, X.; Fletcher, K.L.; Paulson, S.E.
  • Correlation between emotional intelligence and problem solving skill of health students of faculty of Medicine Universitas Hasanuddin
    Hasnah, H.; Hendra, D.A.; Hapsah, H.
  • Introduction: broadening the conceptualization of problem solving within career planning
    Heppner, P.P.
  • An information processing approach to personal problem solving
    Heppner, P.P.; Krauskopf, C.J.
  • The development and implications of a personal problem solving inventory
    Heppner, P.; Peterson, C.H.
  • Neurosis and human growth
    Horney, K.
  • Problem çözme envanterini ilköğretim öğrencilerine uyarlama çalışması: doğrulayıcı faktör analizi sonuçları
    Kardaş, N.; Anagün, Ş.S.; Yalçınoğlu, P.
  • Üniversite öğrencilerinin yalnızlık ve mükemmeliyetçilik düzeyleri arasındaki ilişkide duygusal zekânın aracılık rolü
    Kaya, F.; Birol, Z.N.
  • Üniversite öğrencilerinin affetme ve mükemmeliyetçilik düzeyleri arasındaki ilişki: duygusal zekânın aracı rolü
    Kaya, F.; Peker, A.
  • A new, more powerful approach to multitrait-multimethod analyses: application of second-order confirmatory factor analysis
    Marsh, H.W.; Hocevar, D.
  • The intelligence of emotional intelligence
    Mayer, J.D.; Salovey, P.
  • Hemşirelerde duygusal zekâ ve problem çözme becerileri arasindaki ilişkinin incelenmesi: Konya ili örneği
    Nazlı, S.
  • A confirmatory factor analysis of the Wong and Law emotional intelligence scale in a sample of international college students
    Ng, K.M.; Wong, C.; Zalaquett, C.P.; Bodenhorn, N.
  • Mükemmeliyetçilik düzeyleri ile psikolojik iyi olma hali arasindaki ilişki ve problem çözme becerisine etkisi
    Özkara, G.
  • The influence of emotional intelligence and perfectionism on error-related negativity: an event related potential study
    Perrone-McGovern, K.; Simon-Dack, S.; Esche, A.; Thomas, C.; Beduna, K.; Rider, K.; Matsen, J.
  • Thinking/Feeling about social and personal relationship
    Planalp, S.; Fitness, J.
  • Asymptotic and resampling strategies for assessing and comparing indirect effects in multiple mediator models
    Preacher, K.J.; Hayes, A.F.
  • The short form of the revised almost perfect scale
    Rice, K.G.; Richardson, C.M.E.; Tueller, S.
  • Psikososyal gelişim temelli eğitim programinin anasinifina devam eden çocuklarin duygusal zekâlarina ve problem çözme becerilerine etkisi
    Şahin, H.
  • Genç yetişkinlerde mükemmeliyetçilik ile romantik ilişki doyumu arasinda duygusal zekâ ve bilinçli farkindaliğin aracilik rollerinin incelenmesi
    Satıcı, B.
  • The link between neuroticism and perfectionistic concerns: the mediating effect of trait emotional intelligence
    Smith, M.M.; Saklofske, D.H.; Nordstokke, D.W.
  • Yapısal eşitlik modelleri: temel kavramlar ve örnek uygulamalar
    Sümer, N.
  • Meslek lisesi öğretmenlerinin duygusal zekâlari ile problem çözme becerileri arasindaki ilişkinin araştirilmasi
    Tunca, M.M.
  • Sınıf öğretmenlerinin yapilandirmaci özellikleri ile yaratici düşünme, problem çözme becerileri ve eleştirel düşünme eğilimleri arasindaki açiklayici ilişkiler örüntüsü
    Turan, H.
  • Profesyonel turist rehberliğinde mesleki etik üzerine kavramsal bir değerlendirme
    Yarcan, Ş.
  • İlk ve ortaöğretim okullarindaki yöneticilerin duygusal zekâ ve problem çözme becerileri arasindaki ilişki 'istanbul anadolu yakasi örneği'
    Yerli, S.
  • Öğrencilerin duygusal zekâ düzeyleri ile problem çözme becerileri arasındaki ilişki
    Yılmaz Karabulutlu, E.; Yılmaz, S.; Yurttaş, A.