The long haul: sustaining TQM at British Steel Teesside Works

The long haul: sustaining TQM at British Steel Teesside Works Examines the factors which underpin the success of total quality management (TQM) initiatives. Uses data drawn from an in‐ depth, longitudinal case study of British Steel Teesside Works. Provides information on the background to the case study and an overview of the historical development of TQM. Evaluates TQM’s contribution to organizational success against five main criteria: health and safety; environment; efficiency; supplier management; and changing organizational culture and employee attitudes. Concludes by discussing the key factors in the sustaining of TQM in the case organization. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png International Journal of Manpower Emerald Publishing

The long haul: sustaining TQM at British Steel Teesside Works

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Publisher
Emerald Publishing
Copyright
Copyright © 1996 MCB UP Ltd. All rights reserved.
ISSN
0143-7720
DOI
10.1108/01437729610112358
Publisher site
See Article on Publisher Site

Abstract

Examines the factors which underpin the success of total quality management (TQM) initiatives. Uses data drawn from an in‐ depth, longitudinal case study of British Steel Teesside Works. Provides information on the background to the case study and an overview of the historical development of TQM. Evaluates TQM’s contribution to organizational success against five main criteria: health and safety; environment; efficiency; supplier management; and changing organizational culture and employee attitudes. Concludes by discussing the key factors in the sustaining of TQM in the case organization.

Journal

International Journal of ManpowerEmerald Publishing

Published: Mar 1, 1996

Keywords: Case studies; Organizational effectiveness; TQM

References

  • Steel: a classic case of industrial relations change in Britain
    Blyton, P.
  • Commitment to the environment
    Green Bits
  • Why quality circles failed but total quality management might succeed
    Hill, S.
  • Management strategy and the reform of collective bargaining: cases from the British Steel Corporation
    Kelly, J.
  • Total quality management as competitive advantage: a review and empirical study
    Powell, T.C.
  • Passages on the path to privatisation: the experience of British Steel
    Upham, M.

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