In this article, we address the issue of knowledge management (KM) implementation by developing a pragmatic yet theoretically rigorous knowledge implementation framework, referred to hereinafter as the knowledge value chain. The model consists of KM processes (identification, acquisition, codification, storage, dissemination, refinement, application and creation), KM enablers (knowledge system, knowledge culture, organizational memory, knowledge sharing and knowledge benchmarking). Such processes and enabling factors lead to enhanced organizational capabilities – strategic flexibility, new product development, organizational learning, and responsiveness to customers – which are antecedents to performance. The knowledge value chain provides a tool to systematically examine resources and infrastructures. We further highlight the elements in the knowledge value chain that create synergies and enable effective implementation of three generic KM strategies.
Handbook of Business Strategy – Emerald Publishing
Published: Dec 1, 2005
Keywords: Knowledge management; Corporate strategy
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