Under increasing pressure, many industrial enterprises are seeking means to improve their performance. Years of rationalizations led to the conclusion that no one-time improvement will enable continuing success. Thus companies realize that their edge lies in the transformation of knowledge to action. The field of knowledge management addresses a broad range of aspects but still is rooted in a rather technical methodology. Establishing knowledge management is a process of organizational innovation. As the implementation of application software packages is now considered the major driving force of organizational innovation, a close look at IT implementation projects as a means to establish integrated knowledge management at operational business levels seems promising. The paper will present the knowledge network concept as a means of establishing an integrated approach to knowledge management and will highlight it using observations made during system implementation in SMEs.
Logistics Information Management – Emerald Publishing
Published: Aug 1, 2000
Keywords: Software development; Information technology; Training; Small‐to‐medium‐sized enterprises; Teamwork
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