Purpose – This study aims to examine organizational factors (i.e. top management support, training and education, enterprise‐wide communication) that may influence the enterprise resource planning system implementation success in Iran. Design/methodology/approach – Empirical data were collected via a survey questionnaire. The questionnaires were distributed to selected managers of companies adopting ERP systems in Iran. Findings – The results indicate that the companies' top management must provide full support and commitment to the project if the system is to be successful. In addition, management must also ensure the plans are communicated and understood by the entire company. Finally it is also illustrated that adequate training and education pertaining to the systems must be given to all users to ensure that they are able to use the system effectively and efficiently thus contributing to their satisfaction which will subsequently influence the implementation success. Research limitations/implications – The ERP implementation success dimensions were measured using subjective and perceptual measures. This was due to the difficulty in securing the related factual data from the participating organizations. Practical implications – The findings may help companies planning to implement an ERP system to strategise their efforts and process to ensure successful implementation. Originality/value – This study examines how organizational factors, namely top management support, training and education as well as enterprise wide communication among ERP users, affect ERP implementation success in Iran.
Management Decision – Emerald Publishing
Published: Jun 28, 2011
Keywords: Enterprise resource planning; Top management support; Training; Education; Enterprise‐wide communication; Developing countries; Iran