The implementation of TQM philosophy in Palestinian organization: a proposed non‐prescriptive generic framework

The implementation of TQM philosophy in Palestinian organization: a proposed non‐prescriptive... The non‐prescriptive framework described in this paper is based on an empirical study of total quality management (TQM) implementation in the Palestinian industrial context. The main focus of the study was to identify the critical quality factors for effective TQM implementation and to understand how these critical quality factors are implemented by the Palestinian organizations. It is believed that the successful implementation of TQM in the Palestinian context should be a gradual approach with progression and selection of appropriate major top management actions. Therefore, a logical and simple framework based on the empirical evidence derived from the analysis of three levels of investigations is provided including the major top management actions, the organizational activities and the guidelines that need to be taken when addressing the foundation elements and the core components (critical quality factors) for successful implementation. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png The TQM Magazine Emerald Publishing

The implementation of TQM philosophy in Palestinian organization: a proposed non‐prescriptive generic framework

The TQM Magazine, Volume 16 (3): 12 – Jun 1, 2004

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Publisher
Emerald Publishing
Copyright
Copyright © 2004 Emerald Group Publishing Limited. All rights reserved.
ISSN
0954-478X
DOI
10.1108/09544780410532909
Publisher site
See Article on Publisher Site

Abstract

The non‐prescriptive framework described in this paper is based on an empirical study of total quality management (TQM) implementation in the Palestinian industrial context. The main focus of the study was to identify the critical quality factors for effective TQM implementation and to understand how these critical quality factors are implemented by the Palestinian organizations. It is believed that the successful implementation of TQM in the Palestinian context should be a gradual approach with progression and selection of appropriate major top management actions. Therefore, a logical and simple framework based on the empirical evidence derived from the analysis of three levels of investigations is provided including the major top management actions, the organizational activities and the guidelines that need to be taken when addressing the foundation elements and the core components (critical quality factors) for successful implementation.

Journal

The TQM MagazineEmerald Publishing

Published: Jun 1, 2004

Keywords: Total quality management; Palestine; Critical success factors

References

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