Access the full text.
Sign up today, get DeepDyve free for 14 days.
R.T. Rust, A.J. Zahorik, T.L. Keiningham
Service Marketing
R. Bagozzi, Youjae Yi, L. Phillips (1991)
Assessing Construct Validity in Organizational ResearchAdministrative Science Quarterly, 36
K. Ulrich (1995)
Product Design and Development
D. Garvin (1987)
Competing on the Eight Dimensions of QualityHarvard Business Review
W. Deming (1982)
Out of the Crisis
D. Samson, M. Terziovski (1999)
The relationship between total quality management practices and operational performanceJournal of Operations Management, 17
Arawati Agus (2005)
The structural linkages between TQM, product quality performance, and business performance: Preliminary empirical study in electronics companies, 27
Rudolph Jacob, C. Madu, Charles Tang (2004)
An empirical assessment of the financial performance of Malcolm Baldrige Award winnersInternational Journal of Quality & Reliability Management, 21
Douglas Dow, D. Samson, Steve Ford (2009)
Exploding the Myth: Do All Quality Management Practices Contribute to Superior Quality Performance?Production and Operations Management, 8
P.B. Crosby
Quality Is Free
Sime Curkovic, S. Vickery, Cornelia Dröge (2000)
Quality-related Action Programs: Their Impact on Quality Performance and Firm PerformanceDecis. Sci., 31
V. Zeithaml, A. Parasuraman, L. Berry (1990)
Delivering quality service : balancing customer perceptions and expectations
I. Sila, M. Ebrahimpour (2002)
An investigation of the total quality management survey based research published between 1989 and 2000: A literature reviewInternational Journal of Quality & Reliability Management, 19
F. Gryna (1970)
Quality planning and analysis
Victor Wayhan, E. Kirche, B. Khumawala (2002)
ISO 9000 certification: The financial performance implicationsTotal Quality Management, 13
J. Tannock (1990)
Assessment of quality performance in manufacturingTotal Quality Management & Business Excellence, 1
S. Ismail, E. Mailing
An investigation of the Total Quality Management survey based research published between 1989 and 2000
L. Forker, S. Vickery, Cornelia Dröge (1996)
The contribution of quality to business performanceInternational Journal of Operations & Production Management, 16
D. Prajogo, A. Sohal (2003)
The relationship between TQM practices, quality performance, and innovation performance: An empirical examinationInternational Journal of Quality & Reliability Management, 20
T. Powell (1995)
Total quality management as competitive advantage: A review and empirical studyStrategic Management Journal, 16
Adam Maiga, F. Jacobs (2005)
Antecedents and Consequences of Quality PerformanceBehavioral Research in Accounting, 17
Purpose – This paper seeks to examine the way quality management practices (QMPs) impact quality outcome, R&D process, and business performance, using investigation data from Chinese firms. The possible moderating effects of industrial types and competition on the above influencing relationships were investigated as well. Design/methodology/approach – A two‐round questionnaire survey was conducted to 196 manufacturing and service firms in West China, and hypotheses were verified using a structural equation model with LISREL software. Findings – The results suggest that quality management practices do not have a positive impact on firms' business performance directly, but have an indirect impact on business performance mediated by quality performance and R&D performance. Furthermore, the authors find that industrial type can moderate the relationships between quality management practices and business performance, while competition does not. Originality/value – The findings make a significant contribution to understanding how QMPs impact firms' performance. In addition, the authors' research provides empirical evidence for the fact that QMPs' contribution to firms' financial and marketing performance is greater in service firms, which partly reflects the actual situation in China and other similar developing countries.
International Journal of Quality & Reliability Management – Emerald Publishing
Published: Sep 5, 2008
Keywords: Quality management; Business performance; Research and development; China
Read and print from thousands of top scholarly journals.
Already have an account? Log in
Bookmark this article. You can see your Bookmarks on your DeepDyve Library.
To save an article, log in first, or sign up for a DeepDyve account if you don’t already have one.
Copy and paste the desired citation format or use the link below to download a file formatted for EndNote
Access the full text.
Sign up today, get DeepDyve free for 14 days.
All DeepDyve websites use cookies to improve your online experience. They were placed on your computer when you launched this website. You can change your cookie settings through your browser.