Access the full text.
Sign up today, get DeepDyve free for 14 days.
Loading next page...
/lp/emerald-publishing/the-impact-of-strategic-actions-on-the-reputation-building-of-e-ZFnfer8zHx
References (119)
-
C. Fombrun, V. Rindova (1998)
Reputation Management in Global 1000 Firms: A Benchmarking StudyCorporate Reputation Review, 1
-
(1998)
Ecorporation, more than just Web-based, it's building a new industry order -
D. Aaker (1992)
Managing brand equity : capitalizing on the value of a brand name -
H. Aldrich, Marlene Fiol (1994)
Fools Rush in? The Institutional Context of Industry CreationThe Academy of Management Review, 19(4)
-
R. Amit, P. Schoemaker (1993)
Strategic assets and organizational rentSouthern Medical Journal, 14
-
Sten Jönsson (1997)
Institutions and OrganizationsScandinavian Journal of Management, 13
-
J. McGuire, Alison Sundgren, T. Schneeweis (1988)
Corporate Social Responsibility and Firm Financial PerformanceAcademy of Management Journal, 31
-
(2000)
L'Avantage des Alliances: Logiques et Cré ation de Valeur -
(1998)
Wall Street Journal overview – click and buy: why – and where – Internet commerce is succeeding -
H. Varian, C. Shapiro (1998)
VERSIONING: THE SMART WAY TO SELL INFORMATIONHarvard Business Review, 76
-
Eric Abrahamson, C. Fombrun (1994)
Macrocultures: Determinants and ConsequencesAcademy of Management Review, 19
-
(2000)
Lastminute.com expands into Australian market with new 2G site -
T. Jones (1995)
INSTRUMENTAL STAKEHOLDER THEORY: A SYNTHESIS OF ETHICS AND ECONOMICSAcademy of Management Review, 20
-
10.1097/00006199-196807000-00014
-
Jose Rosa, J. Porac (2002)
Categorization bases and their influence on product category knowledge structuresPsychology & Marketing, 19
-
D. Gilbert, S. Fiske, G. Lindzey (1935)
The Handbook of Social Psychology -
J. Porac, H. Thomas (1990)
Taxonomic Mental Models in Competitor DefinitionAcademy of Management Review, 15
-
G. Hutton (1998)
Net gain: Expanding markets through virtual communitiesLong Range Planning, 31
-
10.2307/256324
-
Janine Nahapiet, S. Ghoshal (1998)
Social Capital, Intellectual Capital, and the Organizational AdvantageAcademy of Management Review, 23
-
Linda Lotto (1986)
Qualitative Data Analysis: A Sourcebook of New Methods, 8
-
(2003)
Marketing on-line and logistical performance in the e-grocery sector: some preliminary findings from a case study -
A. King, C. Zeithaml (2001)
Competencies and firm performance: examining the causal ambiguity paradoxStrategic Management Journal, 22
-
A. Ven, H. Angle, M. Poole (1991)
Research on the management of innovation : the Minnesota studiesAdministrative Science Quarterly, 36
-
G. Depallens, J. Jobard (1997)
Gestion financière de l'entreprise -
Ingemar Dierickx, Karel Cool (1989)
Asset stock accumulation and sustainability of competitive advantageManagement Science, 35
-
(1996)
Environmental embeddedness and the constancy of corporate strategy -
A. Dixit (1980)
The Role Of Investment In Entry-Deterrence -
Jong Yoon, L. Kerschberg (1993)
A Framework for Knowledge Discovery and Evolution in DatabasesIEEE Trans. Knowl. Data Eng., 5
-
Paul Richardson, Alan Dick, A. Jain (1994)
Extrinsic and Intrinsic Cue Effects on Perceptions of Store Brand QualityJournal of Marketing, 58
-
A. Strauss, B. Glaser (1967)
The Discovery of Grounded Theory -
K. Weigelt, Colin Camerer (1988)
Reputation and corporate strategy: A review of recent theory and applicationsSouthern Medical Journal, 9
-
R. Edsall (2000)
Innovation and OrganizationFamily practice management, 7
-
J. Corbin, A. Strauss (1991)
A nursing model for chronic illness management based upon the Trajectory Framework.Scholarly inquiry for nursing practice, 5 3
-
R. Srivastava, Tasadduq Shervani, Liam Fahey (1998)
Market-Based Assets and Shareholder Value: A Framework for AnalysisJournal of Marketing, 62
-
Nancy Grund (1996)
Reputation: Realizing Value from the Corporate ImageAcademy of Management Perspectives, 10
-
L. Preston, H. Sapienza (1990)
Stakeholder management and corporate performanceJournal of Behavioral Economics, 19
-
A. Spence (1977)
Entry, Capacity, Investment and Oligopolistic PricingThe Bell Journal of Economics, 8
-
John Meyer, Brian Rowan (1977)
Institutionalized Organizations: Formal Structure as Myth and CeremonyAmerican Journal of Sociology, 83
-
(2002)
Le Monde Certaines start-up pionnieres du Web relevent la tê te -
(2002)
Euromedia Lastminute acquires stake in LCC24 -
(1995)
Technobrands: How to Create and Use " Brand Identity " to Market, Advertise, and Sell Technology Products -
G. Levinger (1980)
Toward the analysis of close relationshipsJournal of Experimental Social Psychology, 16
-
J. Maanen, E. Schein (1977)
Toward a theory of organizational socializationResearch in Organizational Behavior, 1
-
10.2307/258743
-
10.2307/258852
-
C. Shapiro, H. Varian (1999)
The Art of Standards WarsCalifornia Management Review, 41
-
J. Porac, H. Thomas, C. Baden-Fuller (1989)
Competitive Groups as Cognitive Communities: The Case of Scottish Knitwear Manufacturers RevisitedCSN: Business (Topic)
-
N. Evans (2001)
Collaborative strategy:: an analysis of the changing world of international airline alliancesTourism Management, 22
-
(2002)
2 Japan travel firms tie up with British firms -
Brian Uzzi (1997)
TOWARDS A NETWORK PERSPECTIVE ON ORGANIZATIONAL DECLINEInternational Journal of Sociology and Social Policy, 17
-
Mark Choudhari (1997)
The dynamics of competitive strategy -
V. Rindova, S. Kotha (2000)
Building Reputational Stocks Through Strategic Action Flows: Lessons from Amazon.Com and its Competitors in Internet RetailingIO: Productivity
-
Henry Mintzberg, J. Waters (1985)
Of strategies, deliberate and emergentStrategic Management Journal, 6
-
(1994)
Case Study Research: Design and Methods, Applied Social Research Methods Series -
(1993)
Straté gie de croissance externe -
V. Rindova, C. Fombrun (1999)
Constructing competitive advantage: The role of firm-constituent interactionsStrategic Management Journal, 20
-
S. Kotha (1998)
Competing on the Internet:: The case of Amazon.comEuropean Management Journal, 16
-
G. Fairtlough (1995)
Innovation and Organization -
10.1111/j.1467-6486.1989.tb00736.x
-
D. Bunch, R. Smiley (1992)
Who Deters Entry? Evidence on the Use of Strategic Entry DeterrentsThe Review of Economics and Statistics, 74
-
David Miller, Jamal Shamsie (1996)
The Resource-Based View of the Firm in Two Environments: The Hollywood Film Studios From 1936 to 1965Academy of Management Journal, 39
-
Oliver Heil, T. Robertson (1991)
Toward a theory of competitive market signaling: A research agendaSouthern Medical Journal, 12
-
K. Weick (1969)
The social psychology of organizing -
S. Wartick (1992)
The Relationship between Intense Media Exposure and Change in Corporate ReputationBusiness & Society, 31
-
(1999)
Business and the Internet: the net imperative -
10.5465/amr.1989.4308385
-
Susan Fournier (1998)
Consumers and Their Brands: Developing Relationship Theory in Consumer ResearchJournal of Consumer Research, 24
-
(2000)
Exits – Lastminute.com generates market madness -
Thomas Bertsch, J. Busbin, N. Wright (2002)
GAINING COMPETITIVE ADVANTAGE IN E‐TAILING THROUGH MARKETING MANAGEMENT AND VALUE‐ADDED USES OF TECHNOLOGYCompetitiveness Review: An International Business Journal Incorporating Journal of Global Competitiveness, 12
-
K. Weick (2021)
FROM SENSEMAKING IN ORGANIZATIONSThe New Economic Sociology
-
Jack Sutcliffe (1993)
‘Managing Brand Equity: Capitalizing on the Value of a Brand Name’Journal of Brand Management, 1
-
Ganesh Iyer, A. Pazgal (2001)
Internet Shopping Agents: Virtual Co-Location and CompetitionMarketing Science, 22
-
(1995)
Assessing environmental performance: facts and figures -
F. Rothaermel, Stephen Sugiyama (2001)
Virtual internet communities and commercial success: individual and community-level theory grounded in the atypical case of TimeZone.comJournal of Management, 27
-
J. Hage, G. Zaltman, R. Duncan, John Holbek (1974)
Innovation and Organizations.Administrative Science Quarterly, 19
-
R. Hall (1993)
A framework linking intangible resources and capabilities to sustainable competitive advantageStrategic Management Journal, 14
-
E. Shils (1982)
The Constitution Of Society -
(1997)
Brand Alliances as Information about Inobservable Product Quality, working paper -
10.2307/258788
-
Margaret Peteraf (1993)
The cornerstones of competitive advantage: A resource‐based viewSouthern Medical Journal, 14
-
10.1108/eb039503
-
Mark Suchman (1995)
Managing Legitimacy: Strategic and Institutional ApproachesAcademy of Management Review, 20
-
(2002)
Echos.net: start-up -
C. Shapiro (1983)
Premiums for High Quality Products as Returns to ReputationsQuarterly Journal of Economics, 98
-
Dennis Gioia, James Thomas (1996)
Identity, Image, and Issue Interpretation: Sensemaking during Strategic Change in Academia.Administrative Science Quarterly, 41
-
10.5465/amr.1994.9412190214
-
M. Porter (1991)
Towards a dynamic theory of strategySouthern Medical Journal, 12
-
J. Barney, M. Wright, D. Ketchen (2001)
The resource-based view of the firm: Ten years after 1991Journal of Management, 27
-
(2000)
Is the big bucks party over? -
(2000)
Degriftour acquisition lifts Lastminute to number two in France -
10.5465/amr.2001.4011928
-
Miriam Ringo, Joseph Mcguire (1963)
Business and SocietyTechnology and Culture, 5
-
Paul Milgrom, John Roberts (1982)
LIMIT PRICING AND ENTRY UNDER INCOMPLETE INFORMATION: AN EQUILIBRIUM ANALYSIS'Econometrica, 50
-
R. Castanias, Constance Helfat (2001)
The managerial rents model: Theory and empirical analysisJournal of Management, 27
-
J. Spender (1989)
What do managers really do for their organizationsEuropean Management Journal, 7
-
(1994)
Investment in strategic assets: industry and firm-level perspectives -
G. Grisetti, C. Stachniss, K. Arras, W. Burgard (1984)
Further ReadingInternational Journal of Christianity & Education, os-27
-
(1996)
Management Straté gique: Paradoxes, Interactions et Apprentissages -
(1980)
Choix Straté gique et Compé tition, Techniques d'Analyse des Secteurs et de la Compé tition dans l'Industrie -
Walter Ferrier (1997)
Part V: Other Consequences of Corporate Reputation: ‘Tough talk’ and market leaders: The role of overt signaling and reputation-building behaviors in sustaining industry dominanceCorporate Reputation Review, 1
-
R. Hall (1992)
The strategic analysis of intangible resourcesSouthern Medical Journal, 13
-
10.2307/256342
-
張耿介, 陳佳儒, 張富鈞 (2000)
從人際吸引(interpersonal attraction)的觀點談體育課中師生的互動 -
(2004)
The impact of strategic actions on the reputation building of e-businesses Faouzi Bensebaa International Journal of Retail & Distribution Management -
S. Lippman, R. Rumelt (1982)
Uncertain Imitability: An Analysis of Interfirm Differences in Efficiency under CompetitionThe Bell Journal of Economics, 13
-
J. Barney (1991)
Firm Resources and Sustained Competitive AdvantageJournal of Management, 17
-
Keith Thompson, Yat Chen (1998)
Retail store image: a means‐end approachJournal of Marketing Practice: Applied Marketing Science, 4
-
C. Fombrun, M. Shanley (1990)
What's in a Name? Reputation Building and Corporate StrategyAcademy of Management Journal, 33
-
C. Brodsky (1968)
The Discovery of Grounded Theory: Strategies for Qualitative ResearchPsychosomatics, 9
-
(1998)
Confiance, ré putation et coopé ration -
H. Kotzab, Maria Madlberger (2001)
European retailing in e‐transition?: An empirical evaluation of Web‐based retailing – indications from AustriaInternational Journal of Physical Distribution & Logistics Management, 31
-
J. Bain
Industrial Organization -
(1998)
Substance and style: the case of Steinway and Sons -
Kimberly Elsbach, Roderick Kramer (1996)
Members' Responses to Organizational Identity Threats: Encountering and Countering the Business Week RankingsAdministrative Science Quarterly, 41
-
(1992)
Measuring the prototypicality of meaning of retail environments -
(2001)
Lastminute.com lands in Italy -
J. Pfeffer (1981)
Management as symbolic action: the creation and maintenance of organizational paradigms -
(2000)
Wall Street's hype machine: it could spell trouble for investors
- Publisher
- Emerald Publishing
- Copyright
- Copyright © 2004 Emerald Group Publishing Limited. All rights reserved.
- ISSN
- 0959-0552
- DOI
- 10.1108/09590550410537999
- Publisher site
- See Article on Publisher Site
Abstract
A certain number of theoretical trends consider a firm's reputation as valuable intangible assets. For companies in dematerialized e‐commerce, which is not protected by traditional entry barriers, reputation may be one of the key sources of competitive advantage. Assuming that firms’ assets result from flows of strategic actions, this research examines – over the 1999‐2002 period – the strategic actions underlying the reputations of Lastminute.com and Ebookers.com. Relying on an inductive approach, this research shows how Lastminute managed to build up its reputation through three types of actions – symbolical, competitive and relational – on the one hand, and through achieving a balance between those three types of action and the frequency of those actions, on the other hand. Finally, this research suggests a system linking the properties of those strategic actions to the firm's reputation building.
Journal
International Journal of Retail & Distribution Management – Emerald Publishing
Published: Jun 1, 2004
Keywords: Strategic management; Electronic commerce; Internet