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- Publisher
- Emerald Publishing
- Copyright
- Copyright © 2002 MCB UP Ltd. All rights reserved.
- ISSN
- 0959-0552
- DOI
- 10.1108/09590550210429531
- Publisher site
- See Article on Publisher Site
Abstract
The atmospheric effects of music were tested in a restaurant setting. Four conditions were applied in a type of latin square design with meal duration and expenditure (food and drinks) as dependent variables. The four conditions related volume (loud vs soft), tempo (fast vs slow), style (popular vs unpopular) and the absence of any music. The findings showed that only volume had a significant effect on meal duration and expenditure (both food and drinks), although an additional finding that would require further experimental verification was that the presence of music of any type significantly affected duration and expenditure when compared to the absence of music. To explain the findings a distinction was made between active and passive activities, and it was suggested that different mechanisms explained the atmospheric effects for each. Active activities could be explained by the environment typicality argument whereas the boredom alleviation model could explain passive activities.
Journal
International Journal of Retail & Distribution Management – Emerald Publishing
Published: Jun 1, 2002
Keywords: Consumer behaviour; Music; Marketing environment