Recent spectacular technological advances and breakthroughs have generated dramatic increases in information availability and have made the effective use of modern information technology a critical, competitive business tool. For this study a survey instrument was developed to evaluate the impact of information technology on small and medium enterprises in the USA. The results provide useful insight into the use of information technology by both manufacturing and service SMEs.
Information Management & Computer Security – Emerald Publishing
Published: Sep 1, 2004
Keywords: Communication technologies; Management strategy; Competitive strategy; Small to medium‐sized enterprises; Performance management; Process efficiency