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The impact of ISO 9000 and TQM on best practice/performance

The impact of ISO 9000 and TQM on best practice/performance Companies, irrespective of size or sector, often use ISO 9000 and TQM as a route to world class status. The aim of this paper is to show if this has had any impact on or contributed to raising their competitiveness. This paper gives brief details of a large‐scale UK benchmarking study on the adoption of best practice which provides the data for this research. Then the distinguishing features of some best practices and performance within both ISO and non‐ISO companies are presented for the manufacturing sector. The significance of any correlations between practice and performance are also put forward for further consideration. Finally, the lessons to be learnt from this empirical evidence are drawn out. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png The TQM Magazine Emerald Publishing

The impact of ISO 9000 and TQM on best practice/performance

The TQM Magazine , Volume 12 (2): 9 – Apr 1, 2000

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Publisher
Emerald Publishing
Copyright
Copyright © 2000 MCB UP Ltd. All rights reserved.
ISSN
0954-478X
DOI
10.1108/09544780010318334
Publisher site
See Article on Publisher Site

Abstract

Companies, irrespective of size or sector, often use ISO 9000 and TQM as a route to world class status. The aim of this paper is to show if this has had any impact on or contributed to raising their competitiveness. This paper gives brief details of a large‐scale UK benchmarking study on the adoption of best practice which provides the data for this research. Then the distinguishing features of some best practices and performance within both ISO and non‐ISO companies are presented for the manufacturing sector. The significance of any correlations between practice and performance are also put forward for further consideration. Finally, the lessons to be learnt from this empirical evidence are drawn out.

Journal

The TQM MagazineEmerald Publishing

Published: Apr 1, 2000

Keywords: ISO 9000; TQM; Performance; Benchmarking; United Kingdom

References