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The framework for sustainable eDemocracy development

The framework for sustainable eDemocracy development Purpose – The aim of this paper is to create the framework for sustainable eDemocracy development which is used as a guideline for building tools for supporting democracy system. To consolidate this framework, the quality model of eDemocracy system is constructed in order to support the efficient and effective eDemocracy. Design/methodology/approach – This work begins with collecting and analyzing the existing approaches of eDemocracy development, especially the governance development standard called COBIT 4.1. Next, the principles of democracy based on United Nations Information Services and the Bureau of International Information Programs: IIP of the US Department of State's are studied. To support such principle, the intrinsic eDemocracy applications are explored. In addition, the quality model of an eDemocracy system is built by integrating the concepts of technology acceptance model (TAM) and the eGovernment web quality assessment model (eGovernment WebQAM). Findings – The 4 + 1 main constructs of eDemocracy development framework is introduced. They are stakeholder and policy, information and communication technology, development methodology containing process management and project management, environment, and eDemocracy components. Such a framework is claimed to support sustainable development. Furthermore, the five basic eDemocracy applications which support democratic principles are illustrated. They are eInformation, eService, eVoting, eComplaint, and eForum. The quality aspects, i.e. knowledge quality, process quality, communication quality and TAM are embedded to consolidate the authors framework. Research limitations/implications – Most existing approaches of eDemocracy development emphasize different eDemocracy development aspect depending on their interests and constraints. No approaches support all issues related in the fundamental aspects of eDemocracy development. Therefore, a sustainable framework is then created. Additional key aspect that has been embedded to this work is the eDemocracy qualities introduce in order to achieve citizens' acceptance in eDemocracy development. Originality/value – This paper presents the framework for sustainable eDemocracy development to support the desirable and workable eDemocracy system. The information system quality and TAM are embedded into the authors framework for building better eDemocracy that meets the citizens' needs and information technology standard. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Transforming Government: People, Process and Policy Emerald Publishing

The framework for sustainable eDemocracy development

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Publisher
Emerald Publishing
Copyright
Copyright © 2009 Emerald Group Publishing Limited. All rights reserved.
ISSN
1750-6166
DOI
10.1108/17506160910940713
Publisher site
See Article on Publisher Site

Abstract

Purpose – The aim of this paper is to create the framework for sustainable eDemocracy development which is used as a guideline for building tools for supporting democracy system. To consolidate this framework, the quality model of eDemocracy system is constructed in order to support the efficient and effective eDemocracy. Design/methodology/approach – This work begins with collecting and analyzing the existing approaches of eDemocracy development, especially the governance development standard called COBIT 4.1. Next, the principles of democracy based on United Nations Information Services and the Bureau of International Information Programs: IIP of the US Department of State's are studied. To support such principle, the intrinsic eDemocracy applications are explored. In addition, the quality model of an eDemocracy system is built by integrating the concepts of technology acceptance model (TAM) and the eGovernment web quality assessment model (eGovernment WebQAM). Findings – The 4 + 1 main constructs of eDemocracy development framework is introduced. They are stakeholder and policy, information and communication technology, development methodology containing process management and project management, environment, and eDemocracy components. Such a framework is claimed to support sustainable development. Furthermore, the five basic eDemocracy applications which support democratic principles are illustrated. They are eInformation, eService, eVoting, eComplaint, and eForum. The quality aspects, i.e. knowledge quality, process quality, communication quality and TAM are embedded to consolidate the authors framework. Research limitations/implications – Most existing approaches of eDemocracy development emphasize different eDemocracy development aspect depending on their interests and constraints. No approaches support all issues related in the fundamental aspects of eDemocracy development. Therefore, a sustainable framework is then created. Additional key aspect that has been embedded to this work is the eDemocracy qualities introduce in order to achieve citizens' acceptance in eDemocracy development. Originality/value – This paper presents the framework for sustainable eDemocracy development to support the desirable and workable eDemocracy system. The information system quality and TAM are embedded into the authors framework for building better eDemocracy that meets the citizens' needs and information technology standard.

Journal

Transforming Government: People, Process and PolicyEmerald Publishing

Published: Mar 20, 2009

Keywords: Democracy; Communication technologies; Sustainable development; Modelling; Quality

References