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The five pillars of organizational excellence

The five pillars of organizational excellence Good is no longer good enough. To survive in today’s competitive environment, you need to excel. To excel, an organization needs to focus on all parts of the organization, optimizing the use and effectiveness of all of its resources. After years of working with all types of organizations using many different approaches to improving performance, we have come to realize that there are only five things that need to be managed in order for an organization to excel. We call these five key elements “The five pillars of organizational excellence”. Organizational excellence is designed to permanently change the organization by focusing on managing the five key pillars of the organization. Each of these five organizational pillars is not new by itself. The key to organizational excellence is combining and managing them together. The five pillars are: Pillar I – Process management; Pillar II – Project management; Pillar III – Change management; Pillar IV – Knowledge management; Pillar V – Resource management. All five must be managed simultaneously. Top management’s job is to keep all of them moving ahead at the same time. To concentrate on one or two of them and let the others slide, is a surefire formula for failure. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Handbook of Business Strategy Emerald Publishing

The five pillars of organizational excellence

Handbook of Business Strategy , Volume 6 (1): 8 – Dec 1, 2005

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Publisher
Emerald Publishing
Copyright
Copyright © 2005 Emerald Group Publishing Limited. All rights reserved.
ISSN
1077-5730
DOI
10.1108/08944310510557116
Publisher site
See Article on Publisher Site

Abstract

Good is no longer good enough. To survive in today’s competitive environment, you need to excel. To excel, an organization needs to focus on all parts of the organization, optimizing the use and effectiveness of all of its resources. After years of working with all types of organizations using many different approaches to improving performance, we have come to realize that there are only five things that need to be managed in order for an organization to excel. We call these five key elements “The five pillars of organizational excellence”. Organizational excellence is designed to permanently change the organization by focusing on managing the five key pillars of the organization. Each of these five organizational pillars is not new by itself. The key to organizational excellence is combining and managing them together. The five pillars are: Pillar I – Process management; Pillar II – Project management; Pillar III – Change management; Pillar IV – Knowledge management; Pillar V – Resource management. All five must be managed simultaneously. Top management’s job is to keep all of them moving ahead at the same time. To concentrate on one or two of them and let the others slide, is a surefire formula for failure.

Journal

Handbook of Business StrategyEmerald Publishing

Published: Dec 1, 2005

Keywords: Project management; Knowledge management; Change management; Business excellence

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