Access the full text.
Sign up today, get DeepDyve free for 14 days.
A. Payne
Relationship marketing: the UK perspective
R. Morgan, S. Hunt (1994)
The Commitment-Trust Theory of Relationship MarketingJournal of Marketing, 58
G. Graham
Tesco: banking on an independent licence
J. Howells, N. Alexander, J. Hine (1993)
The design of EFTPOS and the bank-retailer industry relationship
J. Barnes
The quality and depth of customer relationships
R. Hosking
Rethinking the banking business
N. Alexander, J. Howells, J. Hine (1992)
EFTPOS: impact on channel relationshipsInternational Journal of Bank Marketing, 10
S. Worthington (1992)
Retailer strategies in financial services: UK and international contexts
S. Duck (1992)
Human relationships, 2nd ed.
S. Worthington, Anne Harbisher (1997)
Retailers and their relationships with their financial services suppliers: the case of debit card charges in the United KingdomJournal of Retailing and Consumer Services, 4
C. Brown‐Humes
Acquisitions: RBS in talks with Midshires
G. Graham
Supermarket banking: Sainsbury’s bank takes in £900m
N. Alexander (1996)
A conceptual framework of the role of information technology in the creation of store loyalty
J. Morris
The Political Economy of Shopkeeping in Milan 1886‐1922
Jacques Lankveld, N. Jacobs, Viviane Thewissen, M. Dewitte, Peters Verboon (2016)
The Link Between Intimacy, Sexual Desire, and Sexual Activity in Daily Life : Experience Sampling Research Among Women and Men Living in Steady RelationshipsInternational Journal of Psychology, 51
J. Guthrie
Supermarket battles: the skirmish hots up
J. Morris (1993)
The political economy of shopkeeping in Milan 1886–1922: Milan and the national small-business movement, 1886–1898
R. Bagozzi (1995)
Reflections on relationship marketing in consumer marketsJournal of the Academy of Marketing Science, 23
H. Dunne
Brewer to head Bank of Scotland
G. Graham
UK: bank pays up to £630 for building society
G. Davis
Safeway launches debit card scheme
S. Worthington (1996)
Smart cards and retailers ‐ who stands to benefit?International Journal of Retail & Distribution Management, 24
J. Barnes
Exploring the importance of closeness in customer relationships
S. Duck
Understanding Relationships
D. Shemwell, J. Cronin, W. Bullard (1994)
Relational Exchange in ServicesInternational Journal of Service Industry Management, 5
Veronica Liljander, T. Strandvik (1995)
The nature of customer relationships in services
P. Hollinger, G. Graham
Debit cards: Tesco breaks NatWest pact for RBS deal
J. Howells, J. Hine
Innovative Banking
A. Payne
Relationship marketing ‐ the six markets framework: a review and extension
S. Duck
Human Relationships
Retailing is traditionally defined in terms of the retailers’ place in the distribution of tangible products. However, the retail function may be more widely defined where the retailer concerned is involved not only in the provision of product distribution services but also in the management and provision of financial services. Retailers are rediscovering the impact financial services may have on organisational success. That is, they are increasingly recognising the direct contribution that financial services may make to profit margins and the indirect benefits which may accrue through increased customer loyalty. This article considers the framework within which innovation in the provision of payment systems and other financial services is occurring in the retail sector.
International Journal of Retail & Distribution Management – Emerald Publishing
Published: Jul 1, 1998
Keywords: Customer loyalty; Customer service; Financial management; Financial services; Relationship marketing; Retailing
Read and print from thousands of top scholarly journals.
Already have an account? Log in
Bookmark this article. You can see your Bookmarks on your DeepDyve Library.
To save an article, log in first, or sign up for a DeepDyve account if you don’t already have one.
Copy and paste the desired citation format or use the link below to download a file formatted for EndNote
Access the full text.
Sign up today, get DeepDyve free for 14 days.
All DeepDyve websites use cookies to improve your online experience. They were placed on your computer when you launched this website. You can change your cookie settings through your browser.