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The Evaluation of Quality in a Mental Handicap Service

The Evaluation of Quality in a Mental Handicap Service A districtwide evaluation of a residential service for mentally handicapped adults is described. The measures relate to the conditions for a reasonable quality of life for the residents. The results show that, in an ordinary service, client outcomes can compare reasonably with findings published by exemplary projects, although there were marked variations. A direct observation methodology is described which can be applied in services without special resources. Such an approach may help meet the increasing requirements, in Community Care legislation, to monitor the quality of services provided to people with longterm needs. The role of evaluation in service development is discussed, as is the relation of evaluation to quality. Finally, the key influence of managers on the quality of staff performance is highlighted. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png International Journal of Health Care Quality Assurance Emerald Publishing

The Evaluation of Quality in a Mental Handicap Service

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Publisher
Emerald Publishing
Copyright
Copyright © Emerald Group Publishing Limited
ISSN
0952-6862
DOI
10.1108/09526869110144707
Publisher site
See Article on Publisher Site

Abstract

A districtwide evaluation of a residential service for mentally handicapped adults is described. The measures relate to the conditions for a reasonable quality of life for the residents. The results show that, in an ordinary service, client outcomes can compare reasonably with findings published by exemplary projects, although there were marked variations. A direct observation methodology is described which can be applied in services without special resources. Such an approach may help meet the increasing requirements, in Community Care legislation, to monitor the quality of services provided to people with longterm needs. The role of evaluation in service development is discussed, as is the relation of evaluation to quality. Finally, the key influence of managers on the quality of staff performance is highlighted.

Journal

International Journal of Health Care Quality AssuranceEmerald Publishing

Published: Mar 1, 1991

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