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The essence of excellent service

The essence of excellent service Advances that profitability and growth are directly linked to customer and employee satisfaction, through the delivery of excellent service. Pinpoints, in boxes highlighted for emphasis, the virtuous circle of excellent service and the five dimensions of excellent service. Lists ten inter‐related steps, which, together, function as a whole to bring about total customer satisfaction http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png The Antidote Emerald Publishing

The essence of excellent service

The Antidote , Volume 3 (5): 2 – Aug 1, 1998

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Publisher
Emerald Publishing
Copyright
Copyright © 1998 MCB UP Ltd. All rights reserved.
ISSN
1363-8483
DOI
10.1108/EUM0000000006572
Publisher site
See Article on Publisher Site

Abstract

Advances that profitability and growth are directly linked to customer and employee satisfaction, through the delivery of excellent service. Pinpoints, in boxes highlighted for emphasis, the virtuous circle of excellent service and the five dimensions of excellent service. Lists ten inter‐related steps, which, together, function as a whole to bring about total customer satisfaction

Journal

The AntidoteEmerald Publishing

Published: Aug 1, 1998

Keywords: Service quality; Customer satisfaction; Customer service

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