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The paper discusses which factors influence the adoption and use of quality measurement tools in libraries. With very different practices and implementation strategies in different countries, compares the situation in Denmark and the UK. The basis for the comparison is a comprehensive survey of managers in the library sector.
Performance Measurement and Metrics – Emerald Publishing
Published: Apr 1, 2004
Keywords: Performance measurement (quality); Quality management techniques; Libraries; Leadership; Denmark; United Kingdom
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