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The employment of quality measures in libraries: cultural differences, institutional imperatives and managerial profiles

The employment of quality measures in libraries: cultural differences, institutional imperatives... The paper discusses which factors influence the adoption and use of quality measurement tools in libraries. With very different practices and implementation strategies in different countries, compares the situation in Denmark and the UK. The basis for the comparison is a comprehensive survey of managers in the library sector. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Performance Measurement and Metrics Emerald Publishing

The employment of quality measures in libraries: cultural differences, institutional imperatives and managerial profiles

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Publisher
Emerald Publishing
Copyright
Copyright © 2004 Emerald Group Publishing Limited. All rights reserved.
ISSN
1467-8047
DOI
10.1108/14678040410530359
Publisher site
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Abstract

The paper discusses which factors influence the adoption and use of quality measurement tools in libraries. With very different practices and implementation strategies in different countries, compares the situation in Denmark and the UK. The basis for the comparison is a comprehensive survey of managers in the library sector.

Journal

Performance Measurement and Metrics – Emerald Publishing

Published: Apr 1, 2004

Keywords: Performance measurement (quality); Quality management techniques; Libraries; Leadership; Denmark; United Kingdom

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