A research study was formed in the Spring of 1991 to survey the perceptions of Ministry of Foreign Affairs MFA employees in Saudi Arabia concerning their needs and their attitudes regarding library services. The problem of this study was the lack of knowledge about user satisfaction with the library services which are provided at the library of the MFA in Saudi Arabia. The purposes of the study were twofold 1 to measure, evaluate, and analyze user satisfaction with the library services provided at the MFA Library for the employees and 2 to develop a model for evaluation of all governmental libraries in Saudi Arabia. The data gathering instrument of this study was distributed to 425 employees from the MFA in Saudi Arabia. Usable questionnaires were returned by 280 or 65.88 percent of the participants and were analyzed using the Statistical Package for the Social Sciences. The results of the survey showed that the more education an employee had, the more dissatisfied the employee was with the library's services. Significant differences were also found depending on the rank of the employee, the employee's age, the nationality of the employee, and the number of years the employee had worked at the Ministry of Foreign Affairs. The most serious problem was the lack of space and adequate funding.
Aslib Proceedings: New Information Perspectives – Emerald Publishing
Published: Oct 1, 1991
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