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THE EFFECTS OF WORKPLACE DEMOCRACY ON EMPLOYEE COMMUNICATION BEHAVIOR IMPLICATIONS FOR COMPETITIVE ADVANTAGE

THE EFFECTS OF WORKPLACE DEMOCRACY ON EMPLOYEE COMMUNICATION BEHAVIOR IMPLICATIONS FOR... This paper explores the relationship between workplace democracy, the improvement of internal communication and the implications for organizational transformation and competitive advantage. The internal communication function in a large South African organization was decentralized to cost center level, where communication champions were democratically elected. Survey research among two internal populations confirmed the importance of workplace democracy for the improvement of trust, information flow, facetoface, and superior and subordinate communication. To a limited extent it also reduced fear to communicate. These results could theoretically be linked to an organization's ability to change, which would increase its competitive advantage. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Competitiveness Review Emerald Publishing

THE EFFECTS OF WORKPLACE DEMOCRACY ON EMPLOYEE COMMUNICATION BEHAVIOR IMPLICATIONS FOR COMPETITIVE ADVANTAGE

Competitiveness Review , Volume 12 (2): 19 – Feb 1, 2002

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References (8)

Publisher
Emerald Publishing
Copyright
Copyright © Emerald Group Publishing Limited
ISSN
1059-5422
DOI
10.1108/eb046440
Publisher site
See Article on Publisher Site

Abstract

This paper explores the relationship between workplace democracy, the improvement of internal communication and the implications for organizational transformation and competitive advantage. The internal communication function in a large South African organization was decentralized to cost center level, where communication champions were democratically elected. Survey research among two internal populations confirmed the importance of workplace democracy for the improvement of trust, information flow, facetoface, and superior and subordinate communication. To a limited extent it also reduced fear to communicate. These results could theoretically be linked to an organization's ability to change, which would increase its competitive advantage.

Journal

Competitiveness ReviewEmerald Publishing

Published: Feb 1, 2002

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