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- Publisher
- Emerald Publishing
- Copyright
- Copyright © Emerald Group Publishing Limited
- ISSN
- 1750-6182
- DOI
- 10.1108/IJCTHR-06-2017-0067
- Publisher site
- See Article on Publisher Site
Abstract
PurposeThis paper aims to examine the effects of travel experience dimensions on tourist satisfaction and destination loyalty.Design/methodology/approachData were collected from 457 international tourists visiting Phuket through a convenience sampling method. The structural equation modeling approach by AMOS was used to test the effects.FindingsIn case of island destination, beach attraction is not the only factor contributing to tourists’ loyalty, but hospitality of local people also plays an essential component to retain loyal tourists.Research limitations/implicationsThis study examined only one construct (i.e. travel experience) affecting tourist satisfaction and destination loyalty.Practical implicationsTourist experience in beach attractions and local people are the key factors to retain royal tourists.Social implicationsQuality of beaches and friendliness of local people are important factors to promote island tourism.Originality/valueTwo key factors of tourist experience were found to affect tourists’ loyalty in the case of island destination: beach attractions and local people.
Journal
International Journal of Culture Tourism and Hospitality Research – Emerald Publishing
Published: Mar 5, 2018