Access the full text.
Sign up today, get DeepDyve free for 14 days.
Loading next page...
/lp/emerald-publishing/the-effects-of-abusive-supervision-emotional-exhaustion-and-fxik1cQAoV
References (77)
-
B. Tepper, M. Duffy, Jenny Hoobler, Michael Ensley (2004)
Moderators of the relationships between coworkers' organizational citizenship behavior and fellow employees' attitudes.The Journal of applied psychology, 89 3
-
Stephanie Andel, Stacey Kessler, Shani Pindek, G. Kleinman, Paul Spector (2019)
Is cyberloafing more complex than we originally thought? Cyberloafing as a coping response to workplace aggression exposureComput. Hum. Behav., 101
-
C. Steinhaus, J. Perry (1996)
Organizational Commitment: Does Sector Matter?, 19
-
L. Tourigny, V. Baba, Jian Han, Xiaoyun Wang (2013)
Emotional exhaustion and job performance: the mediating role of organizational commitmentThe International Journal of Human Resource Management, 24
-
S. Robinson, R. Bennett (1995)
A TYPOLOGY OF DEVIANT WORKPLACE BEHAVIORS: A MULTIDIMENSIONAL SCALING STUDYAcademy of Management Journal, 38
-
Elham Anasori, Steven Bayighomog, Cem Tanova (2020)
Workplace bullying, psychological distress, resilience, mindfulness, and emotional exhaustionThe Service Industries Journal, 40
-
N. Kock (2015)
Common Method Bias in PLS-SEM: A Full Collinearity Assessment ApproachInt. J. e Collab., 11
-
Jiaojiao Feng, Changyu Wang (2019)
Does abusive supervision always promote employees to hide knowledge? From both reactance and COR perspectivesJ. Knowl. Manag., 23
-
Prakriti Soral, Jithesh Arayankalam, Jatin Pandey (2020)
The Impact of Ambivalent Perception of Bureaucratic Structure on CyberloafingAustralas. J. Inf. Syst., 24
-
G. Homans (1958)
Social Behavior as ExchangeAmerican Journal of Sociology, 63
-
Christine Henle, Anita Blanchard (2008)
The Interaction of Work Stressors and Organizational Sanctions on CyberloafingJournal of Managerial Issues, 20
-
J. Henseler, Geoffrey Hubona, P. Ray (2016)
Using PLS path modeling in new technology research: updated guidelinesInd. Manag. Data Syst., 116
-
V. Lim, Thompson Teo (2005)
Prevalence, perceived seriousness, justification and regulation of cyberloafing in Singapore: An exploratory studyInf. Manag., 42
-
T. Betts, Andrew Setterstrom, J. Pearson, S. Totty (2014)
Explaining Cyberloafing through a Theoretical Integration of Theory of Interpersonal Behavior and Theory of Organizational JusticeJ. Organ. End User Comput., 26
-
M. Anandarajan, Claire Simmers, M. Igbaria (1998)
An exploratory investigation of the antecedents and impact of Internet usage: an individual perspectiveProceedings of the Thirty-First Hawaii International Conference on System Sciences, 4
-
S. Kobasa, S. Maddi, S. Kahn (1982)
Hardiness and health: a prospective study.Journal of personality and social psychology, 42 1
-
Yijing Lyu, Xing Zhou, Weiwen Li, Junbao Wan, Jieming Zhang, Canhua Qiu (2016)
The impact of abusive supervision on service employees’ proactive customer service performance in the hotel industryInternational Journal of Contemporary Hospitality Management, 28
-
S. Hobfoll (2010)
Conservation of Resources Theory: Its Implication for Stress, Health, and Resilience -
John Meyer, David Stanley, Lynne Herscovitch, Laryssa Topolnytsky (2002)
AFFECTIVE, CONTINUANCE, AND NORMATIVE COMMITMENT TO THE ORGANIZATION: A META-ANALYSIS OF ANTECEDENTS, CORRELATES, AND CONSEQUENCESJournal of Vocational Behavior, 61
-
James Burton, Jenny Hoobler (2006)
Subordinate Self-esteem and Abusive Supervision.Journal of Managerial Issues, 18
-
Lijiao Cheng, Wenli Li, Qingguo Zhai, R. Smyth (2014)
Understanding personal use of the Internet at work: An integrated model of neutralization techniques and general deterrence theoryComput. Hum. Behav., 38
-
Junwei Zhang, M. Akhtar, Yajun Zhang, Shan Sun (2019)
Are overqualified employees bad apples? A dual-pathway model of cyberloafingInternet Res., 30
-
R. Bagozzi, Youjae Yi, L. Phillips (1991)
Assessing Construct Validity in Organizational ResearchAdministrative Science Quarterly, 36
-
J. Henseler, C. Ringle, M. Sarstedt (2015)
A new criterion for assessing discriminant validity in variance-based structural equation modelingJournal of the Academy of Marketing Science, 43
-
Upasna Agarwal, James Avey (2020)
Abusive supervisors and employees who cyberloafInternet Res., 30
-
J. Chen, William Ross, H. Yang (2011)
Personality and Motivational Factors Predicting Internet Abuse at WorkJournal of psychosocial research, 5
-
Jo Oravec (2018)
Cyberloafing and Constructive Recreation -
J. Mackey, Jeremy Brees, Charn McAllister, Michelle Zorn, Mark Martinko, P. Harvey (2018)
Victim and Culprit? The Effects of Entitlement and Felt Accountability on Perceptions of Abusive Supervision and Perpetration of Workplace BullyingJournal of Business Ethics, 153
-
Carolina Luz, S. Paula, L. Oliveira (2018)
Organizational commitment, job satisfaction and their possible influences on intent to turnoverREGE - Revista de Gestão, 25
-
Zubair Akram, Y. Li, U. Akram (2019)
When Employees are Emotionally Exhausted Due to Abusive Supervision. A Conservation-of-Resources PerspectiveInternational Journal of Environmental Research and Public Health, 16
-
Mark Martinko, P. Harvey, Jeremy Brees, J. Mackey (2013)
A review of abusive supervision researchJournal of Organizational Behavior, 34
-
P. Harvey, Jason Stoner, Wayne Hochwarter, C. Kacmar (2007)
Coping with abusive supervision: The neutralizing effects of ingratiation and positive affect on negative employee outcomesLeadership Quarterly, 18
-
Gholamreza Jandaghi, S. Alvani, H. Matin, S. Kozekanan (2015)
Cyberloafing Management in OrganizationsIranian Journal of Management Studies, 8
-
A. Sheikh, A. Aghaz, M. Mohammadi (2019)
Cyberloafing and personality traits: an investigation among knowledge-workers across the Iranian knowledge-intensive sectorsBehaviour & Information Technology, 38
-
Charn McAllister, J. Mackey, P. Perrewé (2018)
The role of self‐regulation in the relationship between abusive supervision and job tensionJournal of Organizational Behavior, 39
-
B. Tepper, M. Duffy, Christine Henle, L. Lambert (2006)
PROCEDURAL INJUSTICE, VICTIM PRECIPITATION, AND ABUSIVE SUPERVISIONPersonnel Psychology, 59
-
B. Tepper (2000)
Consequences of Abusive SupervisionAcademy of Management Journal, 43
-
A typology of deviant workplace behaviours: a multidimensional scaling study
Academy of Management Journal, 38
-
Meltem Baturay, Sacip Toker (2015)
An investigation of the impact of demographics on cyberloafing from an educational setting angleComput. Hum. Behav., 50
-
J. Mathieu, Dennis Zajac (1990)
A review and meta-analysis of the antecedents, correlates, and consequences of organizational commitmentPsychological Bulletin, 108
-
H. Becker (1960)
Notes on the Concept of CommitmentAmerican Journal of Sociology, 66
-
Alicia Grandey, D. Dickter, Hock-Peng Sin (2004)
The customer is not always right: customer aggression and emotion regulation of service employeesJournal of Organizational Behavior, 25
-
D. Yousef (2017)
Organizational Commitment, Job Satisfaction and Attitudes toward Organizational Change: A Study in the Local GovernmentInternational Journal of Public Administration, 40
-
D. Giauque, Frédéric Varone (2019)
Work Opportunities and Organizational Commitment in International OrganizationsPublic Administration Review, 79
-
F. Franke, J. Felfe (2011)
How does transformational leadership impact employees’ psychological strain?Leadership, 7
-
John Meyer, Natalie Allen (1991)
A three-component conceptualization of organizational commitmentHuman Resource Management Review, 1
-
Amy Cooper-Hakim, C. Viswesvaran (2005)
The construct of work commitment: testing an integrative framework.Psychological bulletin, 131 2
-
A. Aghaz, A. Sheikh (2016)
Cyberloafing and job burnout: An investigation in the knowledge-intensive sectorComput. Hum. Behav., 62
-
(2013)
The top cyberloafing activities of a distracted office worker -
Scott MacKenzie, P. Podsakoff (2012)
Common Method Bias in Marketing: Causes, Mechanisms, and Procedural RemediesJournal of Retailing, 88
-
Kevin Askew, John Buckner, Meng Taing, A. Ilie, J. Bauer, M. Coovert (2014)
Explaining cyberloafing: The role of the theory of planned behaviorComput. Hum. Behav., 36
-
J. Mackey, B. Ellen, Wayne Hochwarter, G. Ferris (2013)
Subordinate social adaptability and the consequences of abusive supervision perceptions in two samplesLeadership Quarterly, 24
-
S. Hobfoll (1989)
Conservation of resources. A new attempt at conceptualizing stress.The American psychologist, 44 3
-
K. Koay, P. Soh (2018)
Should cyberloafing be allowed in the workplaceHuman Resource Management International Digest, 26
-
K. Koay, P. Soh, K. Chew (2017)
Do employees’ private demands lead to cyberloafing? The mediating role of job stressManagement Research Review, 40
-
B. Ogunfowora (2013)
When the abuse is unevenly distributed: The effects of abusive supervision variability on work attitudes and behaviorsJournal of Organizational Behavior, 34
-
E. Vigoda-Gadot (2007)
Redrawing the boundaries of OCB? An empirical examination of compulsory extra-role behavior in the workplaceJournal of Business and Psychology, 21
-
D. Zohar (1997)
Predicting burnout with a hassle-based measure of role demandsJournal of Organizational Behavior, 18
-
P. Ekman (1997)
Expression or communication about emotion. -
V. Lim, Don Chen (2012)
Cyberloafing at the workplace: gain or drain on work?Behaviour & Information Technology, 31
-
Steffanie Wilk, L. Moynihan (2005)
Display rule "regulators": the relationship between supervisors and worker emotional exhaustion.The Journal of applied psychology, 90 5
-
H. Antonovsky, A. Antonovsky (1974)
Commitment in an Israeli KibbutzHuman Relations, 27
-
O. Siu, C. Cooper (1998)
A study of occupational stress, job satisfaction, and quitting intention in Hong Kong firms : the role of locus of control and organizational commitmentStress Medicine, 14
-
S. Restubog, P. Garcia, Lemuel Toledano, Rajiv Amarnani, Laramie Tolentino, R. Tang (2011)
Yielding to (cyber)-temptation: Exploring the buffering role of self-control in the relationship between organizational justice and cyberloafing behavior in the workplaceJournal of Research in Personality, 45
-
An exploratory investigation of the antecedents and impact of internet usage: an individual perspective
Behavioural Information Technology, 19
-
K. Koay, P. Soh (2018)
Does Cyberloafing Really Harm Employees’ Work Performance?: An OverviewProceedings of the Twelfth International Conference on Management Science and Engineering Management
-
T. Wright, R. Cropanzano (1998)
Emotional exhaustion as a predictor of job performance and voluntary turnover.The Journal of applied psychology, 83 3
-
Lianxi Zhou (2016)
Abusive supervision and work performance: The moderating role of abusive supervision variabilitySocial Behavior and Personality, 44
-
V. Lim (2002)
The IT way of loafing on the job: cyberloafing, neutralizing and organizational justiceJournal of Organizational Behavior, 23
-
C. Maslach, S. Jackson (1981)
The Measurement of experienced burnoutJournal of Organizational Behavior, 2
-
(2015)
Office slacker stats -
Ute Hülsheger, H. Alberts, A. Feinholdt, Jonas Lang (2013)
Benefits of mindfulness at work: the role of mindfulness in emotion regulation, emotional exhaustion, and job satisfaction.The Journal of applied psychology, 98 2
-
Marilyn Whitman, J. Halbesleben, Oscar Holmes (2014)
Abusive supervision and feedback avoidance: The mediating role of emotional exhaustionJournal of Organizational Behavior, 35
-
Kenneth Harris, K. Kacmar, Suzanne Zivnuska (2007)
An investigation of abusive supervision as a predictor of performance and the meaning of work as a moderator of the relationshipLeadership Quarterly, 18
-
Gregory Moody, M. Siponen (2013)
Using the theory of interpersonal behavior to explain non-work-related personal use of the Internet at workInf. Manag., 50
-
R. King, V. Sethi (1997)
The moderating effect of organizational commitment on burnout in information systems professionalsEuropean Journal of Information Systems, 6
-
K. Koay (2018)
Workplace ostracism and cyberloafing: a moderated-mediation modelInternet Res., 28
- Publisher
- Emerald Publishing
- Copyright
- © Emerald Publishing Limited
- ISSN
- 1066-2243
- DOI
- 10.1108/intr-03-2020-0165
- Publisher site
- See Article on Publisher Site
Abstract
Cyberloafing (employees' non-work-related online activities at work) has become a common workplace problem for many organizations. Research investigating the underlying mechanisms and boundary conditions under which abusive supervision influences cyberloafing remains largely underdeveloped. Drawing from social exchange theory and conservation of resources theory, we developed a moderated-mediation model in which emotional exhaustion was theorized as a unique mechanism underlining why employees are more likely to engage in cyberloafing under the supervision of abusive leaders. In addition, we proposed that organizational commitment to be a relevant boundary condition to influence such a relationship.Design/methodology/approachWe collected 255 data from employees working in public listed companies in Malaysia and used partial least squares structural equation modeling (PLS-SEM) to analyze the data.FindingsThe results showed that the influence of abusive supervision on cyberloafing through emotional exhaustion is only significant when organizational commitment is low.Originality/valueThis study constructed a moderated-mediation model by introducing the potential mediating effect of emotional exhaustion and the moderating effect of organizational commitment to reveal the mechanism through which abusive supervision related to cyberloafing.
Journal
Internet Research – Emerald Publishing
Published: Mar 10, 2021
Keywords: Abusive supervision; Cyberloafing; Emotional exhaustion; Organizational commitment